Starting
Preamble
Compatibility The module has been developed and tested for the following Amazon marketplaces: Amazon France Amazon Italy Amazon Spain Amazon United Kingdom Amazon Germany Amazon Poland Amazon Belgium Amazon Netherlands Amazon Ireland Amazon Sweden Amazon U.S. Amazon Canada Amazon Mexico Amazon Japan Amazon India Amazon Australia Version 5 of the module is compatible with PrestaShop 1.7 and higher. Pre-configurationFew readersInstall the Module
Module Installation and Update Procedure The installation procedure is described on the official PrestaShop website: đ View the documentation here Although this documentation is somewhat old, it remains fully valid. It covers all possible scenarios in detail, which is why we have not found it necessary to rewrite it. If there is a problem with automatic installation If the automatic installation from the back office fails,Few readersAuthorizing Access to Amazon Seller Central
For the Amazon Prestashop module to work properly (order import, product sync, etc.), you must authorize access to your Amazon account through Amazon Seller Central. When should this authorization be done? During the initial setup of the module. If your authorization has expired or has been revoked by Amazon. Tutorial video âĄď¸ Click here to watch the step-by-step guideFew readersUnderstanding the difference between an offer and a product
Difference Between Product and Offer on Marketplaces To better understand how marketplaces like Amazon work, letâs take a simple example: Imagine you're looking at a store window. A T-shirt catches your eye. You enter the store, head to the relevant section, and find the T-shirt available in various sizes, colors, and prices. These different options are what we call offers. Product vs Offer On marketplaces, the principle is similar: The product refers to the main lSome readersValidate your catalog structure
It is essential to apply a consistent methodology when creating your products: defining references, assigning EAN codes, etc. This ensures a well-structured catalog for both internal use and external platforms such as marketplaces. On Amazon, the Reference field in PrestaShop is used as the SKU (unique internal identifier). This field is necessary to identify your offers and import orders. â ď¸ If the Reference field is empty, incorrect, or used multiple times in your catalog, syFew readersUnderstanding logging
How automatic synchronization works The Amazon module for PrestaShop uses an internal logging system. Each time a product is updated (price, stock, description, etc.), an event is recorded in the database when you click Save. These updates are then processed during the next export to Amazon. In detail The module relies on PrestaShop Hooks to detect changes: đ PrestaShop Dev Docs â Hooks đ PrestaShFew readersEligible products
Eligibility Conditions for Amazon Export or Synchronization For a product to be eligible for export or synchronization with Amazon via the module, it must meet all of the following conditions: General Conditions The product belongs to at least one category selected in the moduleâs Categories tab It has a Reference (SKU) It has a valid barcode (EAN or UPC) It is not excluded by a Manufacturer or Supplier filter (in the Filters tab)Few readersAutomatic offer creation
Exporting Your Offers to Amazon via Matching Before using the module to export your offers to Amazon, make sure youâve reviewed the following documentation: đ Understanding the difference between a product and an offer 𧹠Validating your catalog structure â Product eligibility for export (https://dFew readersWhat is product matching
Offer Synchronization via the Amazon Module By default, the module updates your Amazon offers. The term "synchronization" is commonly used, but technically it refers to the update of offer data (price, quantity, etc.). Case 1: The SKU already exists in your Amazon account If your PrestaShop product SKU exactly matches an existing offer in your Amazon Seller Central account, the module will directly update that offer with the latest quantity, price, and other data.Few readersUpgrading the module
How to update the module: Go to Modules Module Manager Upload a Module, and install the latest version of the Amazon module. After the update, please follow these steps to avoid issues caused by cached data or unsaved settings: 1. Save the module configuration Navigate to Modules Amazon, then click the âSave the Configurationâ button. This saves all module settings, including any new ones introduced by the update. Save the configurationFew readersTechnical Glossary
Synchronization Field Field used by Amazon to identify a product. Typically EAN for Europe and UPC for the United States. Invoice by Email Sends the PDF invoice generated by PrestaShop to the buyer, according to Amazonâs recommendations. The email is transmitted via the so-called "encrypted" address. Code Exemption Authorization granted by Amazon to sell without an EAN/UPC. This requires specific technical settings provided by Amazon support. FBA (Fulfillment byFew readers
Configuring
Features
PrestaShop Amazon Marketplace Features Feature Management To maintain a clear and accessible interface while addressing a wide range of needs, the module allows you to enable only the features you require. đ¸ Recommendations: The features enabled by default after installation are sufficient to get started. Do not enable all features unnecessarily, as this wouldFew readersMarketplace Configuration
Marketplace Tab The Marketplace tab (or tabs) is represented by a flag, depending on the language used for the marketplace: Marketplace Tab For each language configured in Localization Languages, a new tab will appear. Configure: The Amazon marketplace (e.g., Amazon.fr) The currency used (if missing, create it in Localization Currencies)Few readersParameters
PrestaShop Amazon Marketplace parameters Standard Parameters Discount / Promotion Allows you to export products on sale or with a specific price. đ See the documentation on promotions and sales Pre-order Allows you to sell products with a future availability date (AvailabiFew readersProduct Creation Generalities
Profiles Profiles are used to assign common characteristics to your products so that they comply with the structure expected by Amazon. A single profile can be applied to multiple categories in PrestaShop. However, a category can only be associated with one profile. The settings defined in the profile will be used for all products linked to that profile. Models / Templates (Flat File) When you are not using the module, you need to use Amazonâs import file called a *Flat FiFew readersConfiguring a Profile
PrestaShop Amazon Marketplace Profiles Amazon Marketplace Profiles Profile Name Enter a clear and explicit name related to the type of exported products (e.g. Skirts â Women). Product Type The Product Type is not a category but a technical model defined by Amazon. It determines the required and optional fields expected by Amazon. đ Learn more about caFew readersAmazon categorization
Recommended browse node Categorization on Amazon is similar to categorization on PrestaShop but Amazon site being wide, it has been classified by nodes and node numbers, Amazon then refers to recommended browse node. To give you an idea, please go to the classifier: Amazon.com : https://sellercentral.amazon.com/hz/inventory/classify?ref=agpclasshmcontinvfile Amazon.co.uk : https://sellercentral.amaFew readersMappings - Amazon Marketplace
PrestaShop Amazon Marketplace Mappings tab Mappings Mappings are used for product creation. Once your profiles are configured, some fields may still require a manual match between your PrestaShop values and the values expected by Amazon. This is what we call mapping. Constrained MappingFew readersCategories - Amazon Marketplace
PrestaShop Amazon Marketplace categories tab The products contained in the selected categories will be eligible. The module will apply logging on eligible products of the selected categories, briefly, the products to be modifieFew readersFilters - Amazon Marketplace
PrestaShop Amazon Marketplace filters tab You can perform a selective export of your catalog from Filters tab, different filters are available, price range, brand, supplier. Filters on the price PrestaShop Amazon Marketplace filters on price In tFew readersTools
PrestaShop Amazon Marketplace tools tab Product Reference File This is an import/export that allows to quickly edit codes (EAN/UPC) and SKU (References), check References and product codes Import/export tool help page about this subject. Table of valid values ImFew readersProduct references and codes import/export tool
Please go to Modules Amazon Tools You have references or EAN/UPC codes that are missing, this tool will allow you to update your product sheets in three steps: Export to a CSV file (Text format/Excel) File edition, through Excel or OpenOffice Import from the file to the module Notes:Few readersFBA Tab
FBA Configuration PrestaShop Amazon Marketplace FBA tab FBA Multi-Channel Enable FBA multi-channel. If a customer orders an item on your Prestashop front office, if the product is FBA eligible (therefore in stock at Amazon), it passes all of the module eligibility criteria, the module allows toFew readersShipping - Amazon Marketplace
Modules Amazon Configure Shipping You have configured your Shipping Templates on Amazon. You can use these Shipping Templates with the module. Prerequisites To preserve the integrity of the feed, we preferred not to allow manual entry of group names within the module. Thus, allowing the module to retrieve the list of available groups will require that you manually assign at least one existing Shipping Template to at least one existing offer as below; PrestaShop Amazon MarketplaceFew readers
Using
First commissioning
Commissioning Prerequisites You will have validated the catalog structure you will need to differentiate well between an offer and a product you will have verified that your products are eligible. Catalog Amazon Offers PrestaFew readersSending Offers
Prerequisites You will have validated the catalog structure you will need to differentiate well between an offer and a product you will have verified that your products are eligible. Catalog Amazon Synchronization PrestaShop AmazFew readersProduct Creation
Prerequisites You will have validated the catalog structure you will need to differentiate well between an offer and a product you will have verified that your products are eligible, you will have become aware of Amazon Categorization (Few readersSending Product Feed
Prerequisites You have configured the module feature: product creation. Catalog Amazon Products You access to Product Feed sending operations through âCatalog Amazonâ tab, Products section. PrestaShop Amazon Marketplace Products tab Products to be created must be selected as to âCreateâ in thFew readersReport
Catalog Amazon Report Whatever operation is done, synchronization or creation, you need to generate a report. The report shows feed submission numbers and information messages, warnings and errors related to the feed previously sent. Generate the report: PrestaShop Amazon Marketplace view report Nota Bene : The report is not immediately available, a delay fromFew readersOrder Import
PrestaShop Amazon Marketplace Orders Import page The module will display a list of orders to import, you can import them individually or in batch. An automatic import script is made available to you, however, during the commissioning we recommend that you manually import the orders, once the process well understood and verified, you can automate it, refer to scheduled taFew readersOrder Statuses
Once the orders have been imported and when the order is shipped, it will be necessary to update the status to notify Amazon about the shipment and tracking number. The module notifies Amazon, Amazon notifies the client. To comply with the quotas usage imposed by Amazon, this process of updating is performed by a script that runs by a scheduled task. Check your configuration: You have previously configured a shipped status: PrestaShop Amazon Marketplace Orders statuses (https://storagFew readersProduct Sheet Extension
Catalog Products Product Sheet Amazon Go to a product sheet of your store. An Amazon tab appears in addition to the usual tabs: PrestaShop Amazon Marketplace product sheet module tab PrestaShop Amazon Marketplace product sheet Amazon moduleFew readersScheduled tasks
Modules Amazon Scheduled Tasks To ensure the proper functioning of the Amazon Marketplace module, it is essential to correctly configure your scheduled tasks (cronjobs). â ď¸ Important Recommendation We no longer recommend using the "PrestaShop Cronjobs" module available on Addons or GitHub. This module is no longer maintained or supported by PrestaShop, and may cause unexpected issues. We recommend configuring your scheduled tasks directly on your server using croFew readersPricing Rules
You can define Pricing Rules for your exports to Amazon, these rules apply to prices including all taxes. You can define a global pricing rule for all your products in Platform tab, or by profile. Pricing rules are ranges, for each range you can set a value or a percentage. Here is an example: PrestaShop Amazon Marketplace example price rule In this example, all the priFew readersSell collectibles, used or reconditioned products
This option allows you to send new, used or reconditioned items on Amazon. This option shows a further configuration in Parameters tab, this is the mapping of states/conditions; PrestaShop Amazon Marketplace product condition mapping You specify for Amazon states/conditions, on the left, the corresponding state on Prestashop, on the right. Note that for a consistent confiFew readersImport existing catalog from Amazon
Introduction Importing an existing catalog from Amazon to your Prestashop store is a great way to save time and effort. It allows you to quickly add products to your store without having to manually enter each one. With this feature, you can easily update product information and prices from Amazon to your Prestashop store, ensuring that your catalog is always up-to-date. Modules Amazon Configure Features PrestaShop Amazon Marketplace Import feature (https://storage.crisp.chat/useFew readersAdditional Languages ââ- Additional European Platforms (France, Germany, United Kingdom, Spain, Italy)
The module is properly configured for France and you want to import orders or export products for other platforms and you have an Amazon Europe account enabled. You will activate Europe option in the parameters and you will set your additional Amazon platform: PrestaShop Amazon Marketplace activate Europe marketplace The module displays in its configuration a tab by languFew readersMessaging
Messaging features provide exchanges between your store and the customer on Amazon through Amazon messaging system that controls the validity of emails; for example it is forbidden to send an URL to your store, of course. The accepted features are; Invoice by email Exchanges before sales and after sales with the customer The tolerated features by Amazon are; Seller Review Incentive Therefore, these three functions are available in Messaging tab. You can find the messages related to tFew readersFBA
You have subscribed to Amazon FBA, you know how to use Amazon FBA, you are qualified for its implementation. You will not get technical support or documentation from Common-Services on Amazon FBA good understanding, we provide a technical tool for managing Amazon FBA for which you are supposed to have the required and necessary knowledge. Configure Amazon FBA in FBA tab of the module, then you can: Ship an order manually via FBAFew readersAmazon Business
Information For more information on Amazon Business, visit this page: https://sell.amazon.com/programs/amazon-business.html Installation Enable Amazon Business on Amazon Seller Central Enable Amazon Business in the Features tab of the module Module features Amazon Business allows you to sell to professionals, with products taxed according to local rules, and with the possibility of offering decreasing prices accordingFew readersOrder Cancelation
Introduce To use this feature, enable âOrder Cancelationâ in the Features tab. PrestaShop Amazon Marketplace enable order cancelation The Order Cancelation feature allows the module to bidirectionally cancel orders; If an order is canceled by the customer on Amazon, the module will cancel it in the store If an order is canceled in the store back-office, the modulFew readersâAmazon Remote Cartâ Feature
What is it ? We all know that in multi-channel distribution the major problem is that the stock is distributed across multiple distribution channels, and therefore there is a risk that the same product is sold simultaneously on different channels. When a product is sold both in a store and on Amazon, and for example there is only one available in stock, we penalize a client which is not acceptable and we also penalize our own store as the marketplace adjusts the seller review based on theFew readersManagement of promotions and sales
All indications below are valid when the box âSales/Promotionsâ box is checked is selected in the module configuration. Off Sale Price Outside the sales period, if a specific price is applied to your product, this specific price will be exported: PrestaShop Amazon Marketplace specific price will be exported The discounted price will be displayed on Amazon as a normFew readersSelect products
By default the module will export the result of logging, therefore the products that have been modified; remember the logging operating mechanism. The module will send all products contained in the log. To add an event to the log you simply edit one of your products, for example by changing the quantity in stock or the price otherwise; If you want to manually add the products you want to update on Amazon or you want toFew readersCronjobs Parameters
Modules Amazon Scheduled tasks Cronjobs Parameters Introduction For each platform, there is a list of scheduled tasks, allowing for example to automatically update your catalog on Amazon. PrestaShop Amazon Marketplace cronjobs parameters Orders â Import PrestaShop Amazon Marketplace orders import cronjob (https://storage.crisp.chat/users/helpdesk/website/-/Few readersGenerate the XML
If you need support from Amazon or Common-Services, it is necessary to provide the XML and the report. This document describes how to generate XML. 1. Empty the queue Go to Modules Amazon Tools If there are products in the queue they will appear, then check all the boxes and click Delete: PrestaShop Amazon Marketplace Empty the queue 2. Prepare before sendinFew readers
Tutorials
Provide MWS credentials for support needs
Modules Amazon First, you should know that with the credentials, we are not able to access your Seller Central environment. We will use them to retrieve the feeds with the objective of solving the technical problem that you are experiencing. Once the support procedure is complete you will remove this access to your feeds in Seller Central. To generate these keys, you should be logged and identified in your âSeller Centralâ account: U.K. : http://sellercentral.amazon.co.uk (http://sellerFew readersActivate âDEV_MODEâ mode
Activate Expert Mode: https://doc.common-services.com/en/article/activate-expert-mode-1wa1807/ Activate âDEVMODEâ mode like this: PrestaShop Amazon Marketplace Activate âDEVMODEâ (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-Few readersDeleting Products
You want to delete products on Amazon from the module. You can do this operation in expert mode, activate Expert Mode in module configuration. Select âDeleteâ one or several products, you will use the âPropagationâ feature when needed, see Select products page. PrestaShop Amazon Marketplace Select âDeleteâ (https://storage.crisp.chat/users/helpdesFew readersDebug Express
In your browser, open two separate tabs, both on your PrestaShop back-office: In the first tab, you will go to Amazon module configuration, Features tab, as below; PrestaShop Amazon Marketplace Features tab Tab 1 Down in Expert Mode section, you will activate Expert mode: PrestaShop Amazon Marketplace activate Expert mode (https://storage.crisp.chat/users/helpdeskFew readersTutorial â Creating products of type Games, Toys
Here is our product sheet: PrestaShop Amazon Marketplace example product sheet Note: This product has no combinations. We indicate a main reference and EAN code as shown in Validate your catalog structure. We create our Games & Toys profile; PrestaShop Amazon Marketplace create ourFew readersTutorial â Creating Products of Clothing Type
Here is our product and its combination; PrestaShop Amazon Marketplace product and its combination The EAN code is optional for clothes, we indicate a main reference and a reference by combination as shown in Validate your catalog structure. We create our Clothing profile; PrestFew readersTutorial â Creating Products of Jewelry Type
Here is our product sheet and its combination; PrestaShop Amazon Marketplace example product jewelry The EAN code is optional for Jewelry, we indicate a main reference and a reference by combination as shown in Validate your catalog structure. We create our Rings profile; PrestaSFew readersEmpty the Queue
Modules Amazon Configure Tools If there are products in the queue they will appear, then check all the boxes and click Delete: PrestaShop Amazon Marketplace empty the queue The queue is now empty.Few readersActivate Expert Mode
Expert Mode has been designed to limit support cases whose resolution could be complex, to avoid that a neophyte activates a function he cannot control or of which he ignores the consequences. 1. Features Please go to Features tab: PrestaShop Amazon Marketplace select Features tab (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/Few readersAmazon VAT Calculation Service (VCS)
Introduction From Amazon source: Amazonâs VAT Calculation Service (VCS) allows Sellers to show VAT exclusive prices to Business Customers and get the Downloadable VAT Invoice badge. Customers prefer to purchase from Sellers with this badge it represents a guarantee of VAT invoice for each shipment. Customers also have an option to filter out any Seller who does not have a Downloadable VAT Invoice badge. Sellers in VCS have two options for invoicing. Sellers can either allow Amazon toFew readersAmazon Prime Orders
You are affected by this page if you are a seller Amazon eligible for Amazon Prime ; DE: https://sellercentral.amazon.de/gp/help/201812270 ES: https://sellercentral.amazon.es/gp/help/201812270 FR: https://sellercentral.amazon.fr/gp/help/201812270 IT: https://sellercentral.amazon.it/gp/help/201812270 (https://sellercentral.amazon.iFew readersActivate Amazon BE platform support
Belgium platform has its own configuration. To activate the Belgium marketplace, ensure that all of the following settings are included. Turn on Amazon for BE platform You will activate BE option in the features tab PrestaShop Amazon Marketplace click features tab PrestaShop Amazon Marketplace BE platform option (https://storage.crisp.chat/users/helpdesk/website/-/3Few readersPreorder
Prerequisites You have enabled the Preorder option in the Parameters of the module. Product Configuration You will simply indicate a date of availability in the Quantities tab of the module: PrestaShop Amazon Marketplace indicate a date of availability Important Note: Because of a PrestaShop limit, thisFew readersConfigure a GCID code exemption
You sell products that do not have EAN code, Amazon has registered your brand in its register and granted you a GCID exemption. To send your feed with this exemption, you must enable Expert Mode, please follow our tutorial on : Activate the Expert Mode. Then, in Features tab, turn on âCode Exemptionâ fFew readers
Support
Contact
Common-Services Support for Amazon Marketplace module for PrestaShop In any case before contacting support you should have read the documentation, and know that it is as frustrating for the support that the customer did not read the documentation than it is the case for the customer to be told to read the documentation! As the module exists since 2011, most of the problems are known and are listed in the frequent issues category or in our internal knowledge base. Because of this support isFew readersSupport and warranty limits
Support limits Is out of liability the configuration related to the store quantitative (products quantity, images, categories âŚ) Are excluded the version updates of the PrestaShop store Are excluded server, host or PHP version change Modifications to the module lead to revocation of support It will not be offered support in case of multiple commissionings or major modification of the catalog Limited Warranty We can give you a list of hosts or you can choose any recommendedFew readers
Frequent Issues
Messaging â Customize emails
Messaging features provide exchanges between your store and the customer on Amazon through Amazon messaging system that controls the validity of emails. In case you want to customize these emails, just follow these steps: In PrestaShop, create a folder amazon in the Modules folder you will find in the directory with the name of your theme, for example prestashop1724themesclassicmodulesamazon PrestaShop AmazoFew readersSSL Issues â Disable SSL Verification
You get one of these three error messages: It is likely that the problem is related to something missing in server configuration of SSL security settings. It is possible to make sure of it by following these instructFew readersImport an order â Out of stock product
Sometimes it is wished to import an order whose product is out of stock at the store. There are no special module parameters to configure, however, the module will import out of stock products based on the strategy defined on the product sheet or in the PrestaShop parameters. On the sheet; PrestaShop Amazon Marketplace product sheet If the option âAccept ordersâ is checFew readersProduct, Profile and Category Typologies
Having products of different product typologies in the same category is a recurring support request, this page was created for this purpose. Say youâre selling shirts with size and color field attributes. Your product sheet combination tab for a shirt will look like this; PrestaShop Amazon Marketplace product sheet combination tab for a shirt The configuration of your pFew readersPermissions problem, write permissions
The module displays an error message : This is often due to a problem of permissions, folder and files write rights of the module. It must be verified that the module has the write permission in the export directory. Use your favorite FTP client, such as FileZilla Log on to your server, go to the moduleâs directory, prestashop/modules/amazon: PrestaShop Amazon Marketplace moduleâs direcFew readersIncorrect reference
The export log shows a message like this: This indicates that the product reference is not compatible with Amazon specifications, the reference youâre sending, contains one or more invalid characters for Amazon. To be valid, a reference must contain any displayable ASCII character, being composed of 40 characters and without spaces at the beginning or end of the string. The filter being very tolerant, this problem occurs verFew readersUnable to import duplicate product â Please remove the duplicate product in your database
The log shows a message like the this one: The concerned product is a duplicate, i.e. that the product reference is present at least twice in the database, which is incorrect. You must ensure that each product and each combination has a unique reference as shown on the page: validate your catalog structure.Few readersMarketplace self integration, how it works? what is the role of each?
You have been redirected to this page so that concepts of context and principle of catalog self-integration on a marketplace are well understood, how we operate, how to have a successful marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. Why? Because historically, eBay is not a marketplace but an auction and classified ads website, so a product is not unique. Each offer is a page with a lifespan. ThFew readersMultistore frequent questions and problems
You have been redirected to this page most probably because you use the multistore mode of PrestaShop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you commit to have read the corresponding PrestaShop documentation and not to consult us for issues related to contexts; The context is materialized by the choice you make in the store selector at the top of the page;Few readersOrder Import â API processing and constraints gaps
The order import script via scheduled task runs when all ideal conditions have been met, the incoming order processed by Amazon, the payment confirmed. However, there are exceptions, such as the request of supporting documents by Amazon to the customer, which will result in a delay in processing the order. This is why this automation do not exempt you from regular checks of your order feeds, such as the daily confrontation of orders imported on PrestaShop and those on Amazon. The module alsoFew readersWeight: The value of this field must be between 0 and 9,999,999,999.99
You send a feed and, on Seller Central in your product sheet, Amazon indicates this error; PrestaShop Amazon Marketplace weight error This diagnosis is incorrect, it is not a weight error. There is an error in the feed that is not diagnosed in the Amazon back-office, the only way to know the nature of the error is to compare the Report and the XML. Refer to these pages:Few readersThe product has several profiles in several categories
You export a feed and you get the following error message: This is a phenomenon of overlapping categories that could lead the module to not be able to determine the right profile; In the module configuration, you have several categories associated with multiple profiles Your product is present in several categories The product has a default class that does not correspond to one of these categories As a concrete example, herFew readersCreating Products â Common issues on profiles
You want to send a product feed but you are faced with one of these messages: You must have previously looked at Product Creation page. To send a product to Amazon, the module needs the product components from Amazon, these are called in the module; Profile, the profile beinFew readersUnable to import an order of an inactive or unavailable product
You import your orders and you get an error message like this one or or The module is based on PrestaShop classes (the core of PrestaShop) to proceed with importing orders, forcing to stick to PrestaShop operating principles that will prevent importing a producFew readersCarriers Modules
Carriers/Modules are inactive and reported; PrestaShop Amazon Marketplace inactive carriers Letâs say you have a carrier Relais Colis; Why is it incompatible? Relais Colis is not a normal carrier but a carrier/module. This means that this carrier expects interactivity with a human user (display of a page, selection of a collection point). As the marketplace modulFew readersInconsistency for the product x/y â Amazon Attribute missing for
You export products in creation mode and you get an error like this: When filling fields in your profile, sometimes these fields require additional attributes, usually a unit of measurement (for example grams, kilos). These fields appear dynamically, so you might have not noticed their appearance during profile creation despite the fact that they appear as required, for example; PrestaShop Amazon Marketplace adFew readersUpdate from version 3.9 to version 4.x â Frequent Issues
You get to this page, it indicates that you have asked a recurrent question to support and that the answer is here; âProfilesâ tab no longer appears; It is normal to make usage easy to neophytes, creating products has been made optional, leaving the time to the user to become familiar with the module. The Product Creation checkbox is available in Features tab, once selected, Profiles tab will appear. Amazon sub-tab disappeared from the product sheet: No, the tab has not disappeared butFew readersException regarding the image feed
When a product is sent in creation mode, the module does not send the image feed, there is a technical reason for this; On Amazon, processings are done in parallel on multiple servers, each feed can be processed by a different server, so if the module sent the image feed along with the product feed, it may happen that the SKUs are not yet known to one of the two servers as theyâre not yet created, so the image feed would be in error, itâs a recurrent support case in the previous version of theFew readersKeywords
The module automatically sends keywords to Amazon. The module takes keywords present on the product sheet in Information tab, Keywords (tags). On previous versions of PrestaShop, the module takes the keywords from SEO tab, Keywords (Meta Keywords). And sends them on Amazon in the appropriate fields: PrestaShop Amazon Marketplace search terms Note that it is often requFew readersFastCGI
FastCGI Some hosts operate under FastCGI and other by modphp. The general usage for PrestaShop installations is modphp. Our modules provide all kinds of diagnoses based on working with modphp, only because it is the PrestaShop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to run on hosts compatible and recommended by PrestaShop as listed below : https://www.prestashop.com/en/ecommerce-hosting (https://www.prestashop.com/en/ecFew readersPHP configuration limitations
You are having technical problems with the module, we will redirect you to this page. A PHP Info tab is available in the module information tab, see this page: PrestaShop Amazon Marketplace PHP Info tab Click on PHP Info. Look in it for the most frequently encountered and necessary limitations for the proper functioning of the module, they are: â memorylimit â mFew readersA value was not provided for âbullet_point1â
In the report, for product feed, you get one or more messages like this one: On your product sheets extension, you have not filled in âProduct Key Featuresâ fields which are mandatory, espeFew readersNo language selected, nothing to do
You cron log reports this message : You configured the cron job to execute this command line : wget -qO- http://votredomaine.com/prestashop/modules/amazonv5/functions/products.php?cron=1 You should add double quotes to protect your URL, as this : wget -qO- âhttp://votredomaine.com/prestashop/modules/amazonv5/functions/products.php?cron=1â We just added double quotes to the URL.Few readersYou cannot change the âitem_classificationâ for SKU âXXX-YYYâ by submitting a feed with a new value
You try to send your products by sending the product feed (creation), but in the report you get an error message like this one: Please read first the page âDifferentiate well between an oFew readersThe (EAN/UPC) code seems wrong. Skipping Product.
The export log reports a message like this one: In most cases, unless exempted, EAN code is mandatory to export to the marketplaces. EAN field for your product is certainly wrong, it does not correspond to an EAN code issued by the GS1 organization, enter a valid EAN code, example: PrestaShop Amazon Marketplace enter a valid EAN code (https://storage.crisp.chat/users/helpdesk/weFew readersSome of the information submitted contradicts information in the Amazon catalog
You try to send your products by sending the product feed (creation), but you get in the report an error message like this one:Few readersAJAX execution failed
You get an error message like this one: Or : Different possibilities, the most common is that the domain name youâre using does not match the domain name configFew readersSeller is not authorized to list products in this category - Amazon Marketplace
In the report for Product feed, you get one or messages like this one: You do not have the necessary permissions to publish your offers or products in the category. This problem is to be corrected on your Amazon account. Check first all of your sellerâs account parameters on your Amazon Seller Central account in Parameters Information tab aFew readersYour category doesnât have a selected profile. For creation mode, you must select a profile.
In product creation mode, the following message appears: This message appears when the category for the product does not have an associated profile: PrestaShop Amazon Marketplace associated profile It is also possible that the product has multiple categories, in this caseFew readersUnable to associate the carrier (XXX) to the order
While importing orders, the following message appears: This is the transport method used by Amazon (example: Std UK Dom). You must configure mapping of incoming carriers in the module configuration in Marketplace tab. Please go to the module configuration, in the tab corresponding to the platform for which you want to import the order,Few readersNo product to send on Amazon
By clicking on Send button, you get the following message: First, remove all the filters in the âFiltersâ tab of the configuration of the module, then; When sending the products (Creation): When sending the products (Creation): Verify that the product is eligible Check that the product has been selected (https://doc.common-serFew readersâPending Shipmentâ Order Status automatically sends an email. This is not allowed by Amazon. Please configure another order status.
In the Information tab of the module you have the following message: By default the âShippedâ order status on PrestaShop sends an email to the customer, which is against the rules of Amazon, so that must be customized in your PrestaShop configuration for the module. Please go to Orders Order Statuses tab, click on Add: PrestaShop Amazon MarketplacFew readersRequest is throttled
The module displays the following message: or Youâre trying to send too many requests to Amazon, youâve exceeded the quotas set by Amazon. Quotas are explained on Amazon Blog at the following address: http://www.amazonsellersupportblog.com/2011/01/understanding-Few readersA value is required for the field ârecommended_browse_nodes.â
In the product feed report, you get one or more messages like this one: When creating your profile, you have not filled in the âRecommended Browse Nodeâ which are mandatory and especially that they allow you to improve the positioning of your products on Amazon. Take note of the article Amazon categorization In the profile (hFew readersCannot associate image with an existing product
In the report, for Image feed, you get one or several messages like this one: or The feeds are sent sequeFew readersInconsistency for the product (x/y) â The combination/variant has no Main Reference
The export log shows a message like this: Is a Combination/Variant and has no Master Reference The product sheet does not meet the recommendations for the catalog structure, the main reference is missing. Your product has combinations, the main reference is the one present in your product sheet in the first tab: PrestaShop Amazon Marketplace main reference (https://Few readersSkipping product: x/0 has no EAN13
The export log shows a message like this: In most cases, unless exempted, EAN code is required to export to marketplaces, visit the ticket Prestashop, EAN codes and marketplaces on our blog about it. The EAN code field is probably missing for your product, you must fill it in,for example: PrestaShop Amazon Marketplace EAN code field is missing for your prodFew readersSkipping product: x/0 has no reference
The export log shows a message like this: This indicates that your product does not comply with the catalog structure necessary for export, it lacks the Reference field that matches the SKU on Amazon. This is the most important field in order to be able to export your products, see validate your catalog structure (https://doc.common-services.com/en/article/validaFew readersDuplicate entries are not allowed â Product skipped
The log shows a message like the following message: The concerned product is a duplicate, i.e. that the product reference is present at least twice in the database, which is incorrect. You must ensure that each product and each combination has a unique reference as shown on the page: validate your catalog structure (https://doc.common-services.com/en/article/validate-your-cFew readersBlank Page
When clicking on a tab of the module, a blank page is displayed or After installing the module, when you click on Configure, a blank page is displayed It can be a blank page or a page of PrestaShop back-office but truncated. In this case, it indicates that there might be a PHP error behind it, in order to display it, âDevelopmentâ mode must be activated for a few moment just the time to display the error. Follow this PrestaShop tutorial that will tell you how to enable debug mode: InFew readersUnable to find the expected product for order
You import your orders and you get an error message like this: It simply indicates that the module cannot find the product in your database. You use the module for the first time : It is possible that you have a previous inventory on Amazon with different references, in this case you will have to purge your inventoryFew readersThe update for Sku âXXX-YYYâ was skipped because it is identical to the update in feed â11036967860â
In the report, the following error appears: You have sent several consecutive Amazon feeds so the content has not changed. Amazon handled the first and ignored the second. It is possible: That you have triggered several scheduled tasks simultaneously That you have triggered an export several tiFew readersMissing attributes product_type (Error 8560)
You send your feed by sending the offers (synchronization), in the report you get an error , like this one: The module has two modes, sending offers (Synchronization) to synchronize inventory and sending products (Creation)Few readersMissing attributes brand / Missing attributes manufacturer
Amazon report indicates this error, what to do? orFew readersFeedProcessingResultNotReady
You have sent a feed to Amazon and you get the following error message when you request the report: This message indicates that the file was received by Amazon, but it has recently been sent and Amazon server has not yet had time to process it. One must consider that there is a processing time between the time you send the file and the timeFew readersCreatedBefore date or the LastUpdatedBefore date is later than âŚ
When importing orders, or exporting offers, you have one of these error message: or or Go to the module Information tab. You will seeFew readers