Connect
How to Connect Your Amazon Account
Connect Connect the app to Amazon Account configuration This step will allow you to connect your store to Amazon through the app. You should be logged in and identified in your Amazon “Seller Central” account. Authorization You have to authorize Feed.biz to intePopularFirst steps with the Amazon Integration + App
Introduction The App is structured in Tabs and Subtabs by order and topics importance. The app is comprehensive, and we do recommend using a minimum of its features. Amazon is a huge platform, and has many requirements. Thus, your patience is the first requirement, CS Amazon Sync is here to make your integration more painless.Popular
Rules
Overview - Rules
Description: All tabs are identically designed and in one single interface, you will define all the business related rules for your exports to Amazon. Rules are defined for prices, offers, quantities, product categories, taxes, orders and shipping. The rules has 3 parts ; Rule type Condition Action Once your rule is configured, the app will execute the selected action. Rule type All conditions The rule will only be applied if all conditions set below are met. AnySome readersMarkups
Description Markups are used to modify prices sent to Amazon. You can increase or decrease the price that the app will send based on criteria you define. Concrete example For a specific vendor and in a particular collection, product prices will be increased (or decreased) depending on the range they are set to: In this case, you can create a condition in which you specify the collection andFew readersExclusions
Exclusions allow you to perform a selective export of your catalog. Products of a particular Product Type, Collection, Vendor or with a particular tag will be excluded from export based on the condition/s set. In the sample below, products matching defined values for Product type, Vendors or with a particular tag will not be exported. A simulation of excluded products will reflect at the bottom of the pagFew readersInventory
From the app you can set inventory quantities that will be published on Amazon based on defined criteria. You will indicate the conditions that must be met and the resulting quantities for Amazon. You can put conditions on Collection, Product type , Tag, Vendor or Quantity. For example, if quantity in an offer is greater than a specific value, a lesser quantity will be published on Amazon. Sample below shows that when an item has more than 20 stocks on Shopify, Amazon's side will be decreasedFew readersCategories
You define here Amazon categories, you will be able to make a mapping between your collections or the products matching the criteria you entered. You will set conditions to target products in your store that match specific Amazon category. Conditions on Product type, Collection, Vendors or Shopify tags can be used. Once this configuration is done, the App will automatically send the Amazon category to Amazon. Example: (https://storage.crisp.chat/users/helpdesk/webFew readersOrders
You can configure additional settings for orders imported from Amazon to be able to identify them and manage them based on your business rules. Using conditions, indicate the products matching your Amazon orders, then set the actions you want to make. You can for example add tags from your store or mark the orders as fulfilled and indicate the carrier handling the shipping. (https://storage.criFew readersTaxes
Description: This is where you define the applicable taxes for a set of products. (Rules Taxes) You will first use conditions to select products, and then indicate the tax code to be sent to Amazon. Last thing to do is to choose the tax type that will be used by the app to automatically calculate taxes on the sale amount to issue the invoice. You also indicate the rounding policy to apply, two digiFew readersShipping
This is where you apply Shipping Rules based on Amazon's Shipping Templates. Amazon allows creating Shipping Template on your Seller Central account, there you will define the shipping fees, and zones, also if you are selling nationally or internationally. Using conditions, choose the products you want to set shipping rules for. Once done, specify the Amazon shipping template to use. Add a delay to indicate a period in days after which you will ship the item if it is ordered and also a weightFew readers
Models
Matching Groups
A model will help you enhance the feed you send to Amazon by enriching it with more data for a group of products. In order to target specific products, you will use a "Matching Group". A matching group will represent a set of products meeting certain criteria you define. The criteria will be based on the conditions you create and search keywords. For example you can create a matching group for all Reebok shoes. To do this you will select only products in the Shoes collection, add Reebok as a kPopularModels
In order to enhance your Amazon data for defined products, you will use a model that will help you enrich your feed. Before creating a model, you should have already created the matching group that defines your set of products. To create a model, you will first choose which products you want to target. Click on the button for Select a product type (1). (https://storage.crisp.chat/users/helpdesk/wPopularMetafields
Using models, you can add attributes to your products to enhance data in the feed. In Models Bulk edit tab, you will be able to give values to these attributes for your products. You only need to select the products you want, then attribute values and apply them. However, please note that metafields are available on the Basic Plan and up of the app. Instructions: Go to Models Bulk Edit Select a Matching Group to use Select a product Override the attribute Apply to selectionFew readersMappings
Mappings will help you set a correspondence between values you have in your store and those expected by Amazon. The left column are your Shopify Matching Groups and values, and the right column refers to the Amazon field, which contains the acceptable values on Amazon. Ensure that ALL fields are filled out.Few readers
Actions
Order Imports
In Orders tab, you will manage your Amazon orders directly from the app. You can see all of your orders by status and period of time In Importable subtab. Order summaries are displayed for quick review, you’ll see the order amount, quantity and client details. You can use more filters on City, Name, country or Order date. The filters applied are displayed, you can remove any of it by clicking on X. (https://storage.crisp.chat/users/helpdesk/website/3fa8ee645cd13200/image1x49p6o.pnFew readersCatalog
You can manage your catalog from the app. Your offers will be created automatically on Amazon in only a few steps. If you already had an Amazon store before, you can also import all if your Amazon catalog into your store Export When exporting offers, by default the app will send quantity and price. You can optionally send metadata : title, description, category… or images Import If you already have a store in Amazon, you won’t have to create your products in Shopify all over agFew readersCatalog - Export
When exporting offers, by default the app will send quantities and prices. You can optionally send metadata : title, description, category… or images The Existing column will let you know if an offer is already published on Amazon or not, if you see the icon: icon , it means that the offer can be created. You can then decide whether to send part of your offers using Export selected or if none is available on Amazon, you can send them all by clicking on Export all. If you’re lookingFew readersCatalog - Match
If offers in your store do not exist in Amazon; the app will use the UPC/EAN in them to try to find equivalent products in Amazon. If matches are found, select the offers you want to publish on Amazon, and click Send. The offers will first appear as inactive on Amazon, and on the next sync they will be updated as per the rules you configured. To view the page as shown on the screenshot below, click on the Search button. This will allow you to see your Shopify products and the correspondinSome readersCatalog - Lookup
Offers that do not include barcodes cannot be created in Amazon through the automatic matching process, you will have to do the correspondence manually. Using the product images, the app allows you to visually find matches to your products. On the left side are displayed products from your store and on the right you match candidates from Amazon, the only thing to do is to select the corresponding product using the image. To access the page like the image below, click on the search button for yFew readersCatalog - Search
The objective is to create offers on Amazon for products you don’t have in your inventory. The list of products meeting you search criteria (name, ASIN, GTIN (EAN/UPC)) will be displayed. Click Add for each offer you want to publish on Amazon. Once offers selected, you can send them to Amazon by clicking Send.Few readersFeeds
Every time you want to publish or update something on Amazon (offers, inventory, products…), a feed is created. This feed may be sent successfully or not. In this log you will have a list of all of your submissions with the results, you will know how many entries have been processed with no errors, how many of them failed or generated warnings. The status of a feed can be Submitted when you’ve just sent it, in Progress when it’s being processed and Done when process is finished. Results are diFew readersScheduler
In order to ensure synchronization between your store and Amazon, many actions need to be done periodically in order to maintain data integrity. These operations are done automatically via planned tasks. You will find all these tasks in Scheduler tab. In order to search for specific tasks you can use the filters available. As an example, you might narrow the list to see only the updates done in Amazon Dashboard. For each task you will see when it has been executed and when it has finished.Few readersFailures
You will find here all the errors that have happened in the app with detailed messages, so it’s easier to investigate.Few readers
FAQ
How to sync existing products on Shopify and Amazon using Metafields
How to Sync Products Using Metafields (If Direct SKU Matching Is Not Possible): If your Amazon and Shopify products cannot share identical SKUs, follow these steps to sync using product variant metafields: 1. Create a Variant Metafield in Shopify to Store Amazon SKUs: In your Shopify admin, navigate to Settings Metafields and metaobjects Variant Add definition. Name:PopularHow do I create new listings on Amazon?
This guide outlines the essential preparations you need to make before using CS Amazon Sync to create new product listings on Amazon. Ensuring your Shopify catalog, product identifiers (barcodes), brand status, and images meet Amazon's requirements is crucial for a smooth listing process and successful integration. Taking these steps now will save you time and prevent potential errors when you configure the export within our app. 1. Prepare Your Shopify Catalog A well-structured ShoSome readersHow to sync Shopify dropshipping products to Amazon
Introduction: This guide outlines the process of synchronizing your Shopify dropshipping products with existing product listings on Amazon. This allows you to leverage existing ASINs (Amazon Standard Identification Numbers) and simplify the product listing process. Using Actions Lookup for Dropshipping Product Synchronization: The easiest method for syncing your dropshipping products with Amazon is by utilizing the Actions Lookup feature within the app. This tool identifieSome readersHow to Sync Print-on-Demand (POD) Products on Amazon
Introduction: This guide outlines the different methods for listing and synchronizing your Print-on-Demand (POD) products from Shopify onto Amazon. You can either leverage existing Amazon listings or create new listings under your own brand. Methods for Listing POD Products on Amazon: You have two primary options for listing your POD products on Amazon: 1. Syncing with Existing Amazon Listings (Using Actions Lookup): This method is suitable when a similar product already exFew readersHow To Sync FBA Inventory
Introduction: This guide outlines the steps required to synchronize your Fulfillment by Amazon (FBA) inventory with your Shopify store. This allows you to automatically update your Shopify product inventory levels based on your FBA inventory.Few readersItem are created individually, they don't appear as variant on Amazon
To appear as a variant, the product has to be sent to Amazon with his attributes and you need to make matching the Option field on store side to the Variant field on Amazon side. This is quite easy, here is an example for a Bluetooth speaker collection; I create a matching group; Then, I create a corresponding model with a variation theme based on "Color" (it could be color and size or another variationFew readersHow to get rid of "Notification of Open Listings Report Lite availability" email?
Our App automatically triggers reports through the API on your behalf to manage your catalog. To get rid of the notification email from Amazon, please go to Seller Central and then ; At the top right of the screen, click on Setting Chose Notification Preferences Look for "Reports" Uncheck the "Open Listings Report" option Then save, and you should not receive emails anymore.Few readersMy products appear on Seller Central but as inactive
In some cases your inventory could look like that; Click on "Edit" to see the reason; Selling that kind of products could request an approval. Click on request approval; Then Amazon will request from you the suitable documentFew readersHow to know valid values for models?
First, login in Seller Central Then go to Inventory Add products via Upload Download an inventory file Choose and Download Your Inventory File Template (In the help on the right side) or Search in the help center; Then select this; And pickup the inventory file corresponding to your Universe (main grandFew readersHow to well configure Shipping Rules
As Shopify allows only a restricted list of Carriers, it is possible to create a mapping in the Amazon App as shown below; The standard Carrier name on Shopify side The standard Carrier name on Amazon side In this way, when an order is imported from Amazon, and you notify on the order page the shipment, the App will associate the correct carrier and will notify Amazon with this one. Then you can reFew readersWhy my title, image or description doesn't match the one on Amazon?
Amazon is a marketplace. It means when a product is created, it is definitely created and it is shared among the sellers. When a seller sends its offer, some information about the product may differ, Title, Image, Description. This is because the product was existing earlier and this is Amazon's artificial intelligence system that choosing the values or images it wants to display. There is no way to change that. Amazon decides.Few readersWhat is the difference between a "Product" and an "Offer"?
To begin, take an example from everyday life; you are in front of a shop window, you like an item, for example, a T-Shirt presented in the window. So you’ve just seen a product that you like. You enter the store, you go to the department where this T-Shirt is, you’ll find the related offers: this T-shirt in all sizes and colors, with different prices, it is therefore offers. Returning to marketplaces, the principle is the same, you will find a product listed, once you click on this product, thFew readersHow to sell second-hand or refurbished products?
Shopify doesn't have any field for second-hand products. To export second-hand or refurbished products to Amazon, you just have to tag your products on the Shopify product sheet. Then, you will create a rule in Rules Inventory, here is a sample: You can create multiples rules for every product condition that you want; (https://storage.crisp.chat/users/helpdesk/website/3fa8ee645cd13200/imagefh38le.Few readersHow to not oversell products?
Typical case; you are a merchant, you are selling products with a limited inventory, selling also on multiple channels such as your own shop, Amazon, other marketplaces. To prevent overselling products you should set up an inventory rule In the App Rules Inventory tab, you can configure a stock breakup, for instance; This rule will decrease your inventory by 5 units when the feeds will be sent to AmaFew readersHow to well structure a product sheet
Prerequisite Only one major point; The SKU has and must be unique for the entire catalog. Product To be exported to Amazon efficiently, without hassle, an ideal product sheet should be structured like this; Having comprehensive product information and classification Vendor, by default, will be exported as Brand to Amazon Product type is helpful to classify, search, include or exFew readersHow to create my product in bulk?
It depends! Products matching The most simple is for products that already exist on Amazon, we can search them with their GTIN (UPC/EAN barcode); In Shopify, we will have corresponding product/s sheet/s that must have SKU, barcode; At this step, we just have to place offers on the products well known on AFew readersValid Tracking Rate warning
This is a topic well documented by Amazon; https://sellercentral.amazon.com/gp/help/external/G201817070?language=enUS For a good consumer experience, it is required to send a valid tracking number with the corresponding carrier name. Here is what would happen if this is not the case; In the Help Center, in the App Help FAQ, you will find a topic "How to well configure Shipping Rules" Just follow iFew readers
Tutorials
Troubleshooting Connection Errors
Sometimes, the app might have trouble connecting to your Amazon marketplace. This can happen for several reasons. Before trying local troubleshooting steps on your computer, it's very important to first check the status of your Amazon Seller Central account itself, as many connection issues oriPopularHow to Send Custom Shopify Metafields to Amazon Listings
Introduction: This guide explains how to send custom information stored in Shopify Variant Metafields to specific attributes on your Amazon listings when creating new listings using our app. This is useful for data that doesn't have a standard field in Shopify but is required or beneficial for your Amazon listings (e.g., material composition, specific dimensions, style notes). Important Note: This process is applicable when you are creating new listings on Amazon using the MatcFew readersI have different SKUs on different marketplaces on Amazon.
Introduction: This guide explains how to synchronize your Shopify products with different Amazon marketplaces when those marketplaces require different SKUs (Stock Keeping Units) for the same product. This solution leverages Shopify's variant metafields to manage SKU variations. Prerequisite: Shopify Metafields: This method requires the use of Shopify variant metafields. Availability: Metafields are available on the Basic Plan and up. Procedure: The key to synciFew readersI have a GTIN (barcode) exemption from Amazon, how to create my products?
In case you have an EAN exemption, you need to create matching groups & models. Then complete the fields: Product code exemption: in general, "Generic" Brand override: the exact brand granted by Amazon, this is case sensitive Manufacturer override: in general, leave it blank Attention: If the exemption hasn't been granted by Amazon, you won't be able to create products Even the exemption has been granted by Amazon they may require more information (products pictures, etc., therSome readersI have barcodes, I want to create products on Amazon
Your product sheets have to be at least structured with: Product title Image SKU An official barcode and one unique barcode per variant Creating products with variants or without is the same process, whether you would like to create products with variants you would just have to select the Variation Theme in the model and the Variants fields, this is the only differentce. About barcodes, it is important to know that (https://blog.common-services.com/post/prestashop-ean-barcodes-and-maFew readersHow to send the Bullet Points in bulk mode?
Here is the Tutorial: How to send the Bullet Points in bulk mode?Few readersHow to create Shoes on Amazon
Here is a comprehensive tutorial: Create Shoes products on Amazon.pdfFew readersCase Study - Creating Jewelry products
You want to create Jewelry products on Amazon, Pre-requisite: You must have a brand registry or a barcode exemption from Amazon (Instruction are in Amazon help center) Your images must be 1000px large and on a white background All your products/variants must have a unique SKU Then, follow this tutorial: Case study - Creating Jewelry productsFew readersHow to create my products on Amazon in the suitable language?
You are selling on one Amazon platform, let's say France, you would like to sell your products in U.K. Shopify is not multi-language yet, and in one hand you have translations for your products, in the other one an U.K. seller account on which one you would like to sell... Follow our tutorial here: How to create my products on Amazon in the suitable language (https://common-services-public.s3.amazonaws.com/amazon/shopify/tutorials/Tutorial%20-%20How%20to%20create%20my%20products%20on%20AmazoFew readersHow to remove images background automatically
You have some issues with your images, products are rejected because your backgrounds don't comply with Amazon's policies? Here is the way to solve it: How to remove images background automaticallyFew readersHow to create Clothing products with compliance data on Amazon
Here is a comprehensive tutorial: How to create Clothing products with compliance data on AmazonFew readers
Feeds
Error: Failed to obtain marketplace (No account connected)
Section: Connect Tab Description: This error typically indicates an issue with the Amazon account connection. Possible Causes:Few readersError: Empty response!, please contact our support and mention incident id
Description: This error indicates that no orders were found to import. Possible Cause: There are no new orders in the Amazon account that meet the criteria for import. Resolution Steps: Check if you have received a new order on your Amazon account. Check the marketplace settings to ensure they are properly configured. Check Workflows Orders if the function is properly enabledFew readersError: SQLSTATE[HY000]: General error: 1205 Lock wait timeout exceeded; try restarting transaction, please contact our support and mention
Description: This error means Amazon quota has been reached. Possible Cause: Too many requests were made to update shipping statuses in a short span of time. Resolution Steps: Allow time for the fulfillment statuses to be updated in the next process. If the issue persists, contact our live chat supportFew readersError: Failed to obtain marketplace (Account connected)
Section: Connect Tab Description: This error typically indicates an issue with the Amazon account connection. Possible Causes: Resolution Steps: Go to Connect tab Click on ReaFew readersError: Product(ID) was skipped. Matching group is empty
Description: This is when you need to create Matching Groups and Models for your own brand of products which are not yet existing on Amazon. Possible Cause: * A matching group needs to be created for the SKUs to be listed on Amazon. Resolution Steps: Create Matching Groups. Create Models (https://doc.common-services.com/en/article/mFew readersError: Some products are filtered: SKU
Description: This error signifies that some products are not being exported due to an exclusion rule. Resolution Steps: Review existing exclusion rules. Modify the exclusion rule if the condition needs to be changed. Remove the exclusion rule if all products in the rule should be exported. Submit another export if needed.Few readersSeller is not authorized to list products in this category
In the report for the product feed, you get one or messages like this one: You do not have the necessary permissions to publish your offers or products in the category. This problem is to be corrected on your Amazon account. Check first all of your seller’s account parameters on your Amazon Seller Central account in the Parameters tab InforFew readersI have my own barcodes, however I get an error 5665, how to solve it?
In Feeds tab you got this error : If the barcodes are not yours, belong to a brand your don't own, for example if you are a retailer for Apple or Adidas, skip this help and refer to HelpFeeds Error 6024 or 5665... WhenFew readersError 6024 or 5665 - You are not authorized to list products under this brand or incomplete listings on Amazon.
Approval request case In Feeds, you get an error like: Some products are restricted for sell by Amazon, some are restricted for sell by the manufacturer himself. You should ask for approval prior to list product for this brand. You should follow the give instruction, then, go to Seller Central and click on Catalogue Add products; (https://storage.crisp.chat/users/helpdesk/website/3fa8ee645cd132Few readersError 99001 - A value is required for the "recommended_browse_nodes" field.
It is a good practice to have recommended browse node (could be named category) to classify his products on Amazon. For some products, it is even a requirement and Amazon will show an error in the Feeds: To fix it, you just have to create rules that associate to your products the best matching category on Amazon:Few readersError 8575 - We have temporarily removed your ability to submit listings (creating new offers or new ASINs)
Cause: It happens when you try to create a large number of products (new ASINs) at once or within a short period. To preserve the marketplace catalog consistency, Amazon allows by default to create a limited quantity of new products. You will notice it in the Feeds tab, that you got an error looking like this; Resolution: You have to follow the instructions given by the error message and contaFew readersMatching Error (Ex: Error 8541)
You try to send your products by sending the product feed (creation), but you get in the report an error message like this one: This is a classic correspondence error (or matching in the jargon). That means that your product is considered as existing but is rejected by the Amazon automaton which has established that the product that exists in the database does not match the product you have sent. There mFew readersError 8560 - Missing attributes product_type
You send your product from the App Action Catalog Export and in the App Action Feeds, you get an error like this: When sending offers, they are sent in matching mode if the product doesn't have a matching group and model associated. The product will update your stock if the offer exists and if it does not exist the module will try to create an offer on the basis of an identical product that migFew readersError 99010: A value is missing... [country_of_origin = null].
Amazon recently introduced an additional mandatory field, Country of Origin as explained here: https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=ASP7CFPVS9UCWKR&language=enGB&ref=efphASP7CFPVS9UCWKRreltG23531 As long as the country of origin field will be empty, you will get that kind of error: (https://storage.crisp.chat/users/helpdesk/website/3fa8eeFew readers