Error: Empty response!, please contact our support and mention incident id

Error 2: Empty response!, please contact our support and mention incident id

Description: This error indicates that no orders were found to import.

Possible Cause:

- There are no new orders in the Amazon account that meet the criteria for import.

Resolution Steps:

1. Check if you have received a new order on your Amazon account.
2. Check the marketplace settings to ensure they are properly configured.
3. Check Workflows > Orders if the function is properly enabled.

Update: On the new update of the app, this should no longer show. However, if you come across this error on your setup, reach out to our live chat support.

Updated on: 28/03/2025

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