Articles on: CS Amazon Sync (Shopify)

Error: Failed to obtain marketplace (Account connected)

ERROR: 2001 ["Failed to get marketplaces!","[403] {\n "errors": [\n {\n "code": "Unauthorized",\n "message": "Access to requested resource is denied.",\n "details": ""\n }\n ]\n}"], please contact our support and mention incident id:

(CS Amazon Sync)

Section: Connect Tab

Description: This error typically indicates an issue with the Amazon account connection.

Possible Causes:

Token has expired

Resolution Steps:

Go to Connect tab
Click on Reauthorize
Log in to your Amazon account on the pop up page
Save

Please note that if your Amazon has an issue, you'll need to contact Amazon Seller Central Support to resolve this. Otherwise, if everything is verified and you are still unable to connect your Amazon account, reach out to our live chat support.

Updated on: 16/03/2026

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