Messages and errors - Spartoo (Shopify)

Please set your Spartoo partner code first.

No partner code is saved.

Paste it under Settings > Authentication, Check connection, then Save. See Get your Webservice Merchant ID.

Your Shopify subscription has expired.

Shopify billing for the Spartoo app has lapsed. Tasks are paused. Nothing was deleted.

Renew under Shopify admin > Spartoo app. Link on the banner: Click here to update your billing. See Your Shopify subscription has expired.

Connection established.

Spartoo accepted the partner code.

Click Save (the test does not save).

Connection failed. Check the partner code.

Spartoo refused the code.

Check the code, try again, then Save.

Connector reached.

The shop app answered.

Nothing to fix.

Could not reach the connector.

The shop app did not answer.

Check the Spartoo app is installed, the shop is open, and reconnect if the token was replaced. See Connect Spartoo and the app.

A sync was already requested for this shop. The catalogue is read twice an hour, so there is nothing to do but wait.

A catalogue sync is already queued or in cooldown.

Wait; the button shows the time left.

You have … products and … variants. The sync runs in the background; you do not need to stay on this page.

Catalogue sync started.

Leave the page if you want.

This connection link is incomplete. Please start again from your shop.

The link was opened by hand or left unused too long.

Go back to Shopify and click Connect to Feed.biz again.

Try again

The connection did not finish.

Start again from Shopify. Nothing was saved.

No product yet. They arrive from your shop connector.

Catalogue not read yet.

Request a catalogue sync under Authentication, or wait for the scheduled read.

Your products cannot be exported to Spartoo yet: a product is only sent once a category rule places it in a Spartoo category, and you have no category rule.

No category rules.

Create one under Categories (Create a category rule).

Sync = No

No complete category rule places that product.

Add or change a category rule.

Not mapped

Colour or size has no Spartoo value.

Map it under Colors & Sizes.

Refused by Spartoo

Spartoo refused that size on a recent export.

Remap to a size Spartoo accepts for that country and category. The tooltip shows Spartoo’s text.

No country selected yet.

No platform ticked.

Tick platforms under Countries and Save.

No Product Found.

Nothing to send for that run.

Check the catalogue was read, filters under General Settings, and category rules.

… is not active on Shopify.

Product is not active in the shop.

Activate it in Shopify, or ignore if intentional.

… is not in stock.

Skipped because Export only products in stock is on.

Restock, or turn that option off under General Settings.

… matches an exclusion rule.

An exclusion kept it out.

Change the exclusion, or leave it if intentional. This does not delete the Spartoo listing.

… is missing sizes mapping.

Size not mapped (or mapped empty).

Map under Colors & Sizes.

… could not be built for Spartoo: …

Feed.biz could not build the XML line; the reason follows.

Fix the reason (category, mapping, required fields).

… is exported without a description for …, Spartoo may reject it.

No description for that country block.

Add text under Products > Translations, or turn on the right translation setting.

… is exported without … mapped photo(s) of the color …

Chosen photos no longer exist on Shopify.

Redo Image Mapping.

Spartoo action not created / error text from Spartoo

Spartoo refused the line.

Read the message (EAN, size, category, required field). Fix mapping or data, then send again.

Error while trying to send Shopify products: …

The run failed before or while talking to Spartoo.

Check partner code, connector, and subscription banner; retry. If it persists, send the report line to support.

No order found

Spartoo returned no orders for that ask.

Check Countries, Days of orders to fetch, and that the import task is on.

Missing SKUs: …

Import an order only when every SKU exists refused the order.

Add the SKUs to the catalogue, or turn that setting off if you accept partial orders.

#… already exists.

Order already imported.

Nothing to do.

#…: no exchange rate from … to …; not imported.

Currency conversion failed.

Check Shop currency under General Settings.

Order … imported.

Order was taken into the shop queue.

Check Imported Orders.

Cancelled, not reported

Cancelled in the shop; Spartoo was not told.

Report cancellations to Spartoo is off by default under Scheduler. Turn it on only if you want cancellations sent (they cannot be undone on Spartoo).

This shop does not report shipments to Spartoo. Turn "Report shipments to Spartoo" on under Settings, Scheduler.

Shipment reporting is off.

Turn the task on under Scheduler.

Enter a tracking number first.

Manual ship needs a tracking number.

Fill tracking, then send.

Failed attempts

Spartoo refused a shipment/cancel notify (up to five tries).

Read the error text on the order; fix tracking or ask support with that text.

Something went wrong. Please try again.

Generic UI failure.

Retry. If it repeats, note which screen and button, and contact Support.