Starting
Preamble
Compatibility The module has been developed and tested for the following Amazon marketplaces: Amazon France Amazon Italy Amazon Spain Amazon United Kingdom Amazon Germany Amazon Poland Amazon Belgium Amazon Netherlands Amazon Ireland Amazon Sweden Amazon U.S. Amazon Canada Amazon Mexico Amazon Japan Amazon India Amazon Australia Version 5 of the module is compatible with PrestaShop 1.7 and higher. Pre-configurationFew readersInstall the Module
Module Installation and Update Procedure The installation procedure is described on the official PrestaShop website: 🔗 View the documentation here Although this documentation is somewhat old, it remains fully valid. It covers all possible scenarios in detail, which is why we have not found it necessary to rewrite it. If there is a problem with automatic installation If the automatic installation from the back office fails,Few readersAuthorizing Access to Amazon Seller Central
For the Amazon Prestashop module to work properly (order import, product sync, etc.), you must authorize access to your Amazon account through Amazon Seller Central. When should this authorization be done? During the initial setup of the module. If your authorization has expired or has been revoked by Amazon. Tutorial video ➡️ Click here to watch the step-by-step guideFew readersUnderstanding the difference between an offer and a product
Difference Between Product and Offer on Marketplaces To better understand how marketplaces like Amazon work, let’s take a simple example: Imagine you're looking at a store window. A T-shirt catches your eye. You enter the store, head to the relevant section, and find the T-shirt available in various sizes, colors, and prices. These different options are what we call offers. Product vs Offer On marketplaces, the principle is similar: The product refers to the main lSome readersValidate your catalog structure
It is essential to apply a consistent methodology when creating your products: defining references, assigning EAN codes, etc. This ensures a well-structured catalog for both internal use and external platforms such as marketplaces. On Amazon, the Reference field in PrestaShop is used as the SKU (unique internal identifier). This field is necessary to identify your offers and import orders. ⚠️ If the Reference field is empty, incorrect, or used multiple times in your catalog, sySome readersUnderstanding logging
How automatic synchronization works The Amazon module for PrestaShop uses an internal logging system. Each time a product is updated (price, stock, description, etc.), an event is recorded in the database when you click Save. These updates are then processed during the next export to Amazon. In detail The module relies on PrestaShop Hooks to detect changes: 🔗 PrestaShop Dev Docs – Hooks 🔗 PrestaShSome readersEligible products
Eligibility Conditions for Amazon Export or Synchronization For a product to be eligible for export or synchronization with Amazon via the module, it must meet all of the following conditions: General Conditions The product belongs to at least one category selected in the module’s Categories tab It has a Reference (SKU) It has a valid barcode (EAN or UPC) It is not excluded by a Manufacturer or Supplier filter (in the Filters tab)Some readersWhat is product matching
Offer Synchronization via the Amazon Module By default, the module updates your Amazon offers. The term "synchronization" is commonly used, but technically it refers to the update of offer data (price, quantity, etc.). Case 1: The SKU already exists in your Amazon account If your PrestaShop product SKU exactly matches an existing offer in your Amazon Seller Central account, the module will directly update that offer with the latest quantity, price, and other data.Few readersUpgrading the module
How to update the module: Go to Modules Module Manager Upload a Module, and install the latest version of the Amazon module. After the update, please follow these steps to avoid issues caused by cached data or unsaved settings: 1. Save the module configuration Navigate to Modules Amazon, then click the “Save the Configuration” button. This saves all module settings, including any new ones introduced by the update. Save the configuration (https:Few readersTechnical Glossary
Synchronization Field Field used by Amazon to identify a product. Typically EAN for Europe and UPC for the United States. Invoice by Email Sends the PDF invoice generated by PrestaShop to the buyer, according to Amazon’s recommendations. The email is transmitted via the so-called "encrypted" address. Code Exemption Authorization granted by Amazon to sell without an EAN/UPC. This requires specific technical settings provided by Amazon support. FBA (Fulfillment byFew readers
Configuring
Features
PrestaShop Amazon Marketplace Features Feature Management To maintain a clear and accessible interface while addressing a wide range of needs, the module allows you to enable only the features you require. 🔸 Recommendations: The features enabled by default after installation are sufficient to get started. Do not enable all features unnecessarily, as this wouldFew readersMarketplace Configuration
Marketplace Tab The Marketplace tab (or tabs) is represented by a flag, depending on the language used for the marketplace: Marketplace Tab For each language configured in Localization Languages, a new tab will appear. Configure: The Amazon marketplace (e.g., Amazon.fr) The currency used (if missing, create it in Localization Currencies)Few readersParameters
PrestaShop Amazon Marketplace parameters Standard Parameters Discount / Promotion Allows you to export products on sale or with a specific price. 👉 See the documentation on promotions and sales Pre-order Allows you to sell products with a future availability date (AvailabiFew readersProduct Creation Generalities
Profiles Profiles are used to assign common characteristics to your products so that they comply with the structure expected by Amazon. A single profile can be applied to multiple categories in PrestaShop. However, a category can only be associated with one profile. The settings defined in the profile will be used for all products linked to that profile. Models / Templates (Flat File) When you are not using the module, you need to use Amazon’s import file called a *Flat FiFew readersConfiguring a Profile
PrestaShop Amazon Marketplace Profiles Amazon Marketplace Profiles Profile Name Enter a clear and explicit name related to the type of exported products (e.g. Skirts – Women). Product Type The Product Type is not a category but a technical model defined by Amazon. It determines the required and optional fields expected by Amazon. 👉 Learn more about caSome readersAmazon categorization
Recommended Browse Node (Browse Node ID) The Browse Node ID is essential for properly classifying your products on Amazon. It is required for Canada, Europe, and Japan. Where to find your Browse Node ID? You can find it by downloading your Amazon product type file (flat file): 👉 Download an Amazon Product Type File Select your product category. Download the Excel file provided by Amazon. Open the sheetFew readersMappings - Amazon Marketplace
PrestaShop Amazon Marketplace Mappings tab Mappings Mappings are used for product creation. Once your profiles are configured, some fields may still require a manual match between your PrestaShop values and the values expected by Amazon. This is what we call mapping. Constrained MappingFew readersCategories - Amazon Marketplace
PrestaShop Amazon Marketplace categories tab Category Management in the Amazon Marketplace Module Products within the selected categories will be considered eligible for synchronization with Amazon. How it works: The module applies logging (https://doc.common-services.com/en/article/understaFew readersFilters - Amazon Marketplace
PrestaShop Amazon Marketplace - Filters Tab Export Filters From the Filters tab, you can selectively exclude products from being synchronized with Amazon using several filtering options, such as price range, brand, or supplier. Status Filters Status Filters (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot13481pdFew readersTools
PrestaShop Amazon Marketplace – Tools Tab Tools The Tools tab offers key features for managing product identifiers, importing valid Amazon values, and reviewing pending synchronization actions. Product Reference File This import/export tool allows you to quickly edit EAN/UPC codes and SKUs (product references). ➡️ See the dedicated help page:Few readersProduct references and codes import/export tool
Import/Export References Tool 📍 Go to Modules Amazon Tools If your products have missing references or EAN/UPC codes, this tool allows you to update your product listings efficiently in 3 steps: 📤 Export the CSV file ✍️ Edit the file using Excel or OpenOffice 📥 Import the modified file ⚠️ Important: You are fully responsible for your data. Always backup your database before importing any file. This is an internal module file: it doesFew readersFBA Tab
FBA Configuration PrestaShop Amazon Marketplace FBA tab FBA Price Formula Apply a specific price formula for FBA products. This formula is applied to all exported product prices (multiplication, division, addition, subtraction, percentages...). Use the symbol @ as the reference price. Example: @ + 10 % means 10% will be added to the initial price. 💡 IfFew readersShipping - Amazon Marketplace
Modules Amazon Configure Shipping If you have configured Shipping Templates on Amazon, you can use them in the Amazon module for PrestaShop. Prerequisites To ensure feed stability, the module does not allow manual entry of shipping group names. For the module to detect your Shipping Templates: Manually assign an existing Shipping Template to at least one active offer on Amazon. Wait approximately 1 hour (due to Amazon’s synchronization delay). ReFew readers
Using
First commissioning
First Use Prerequisites Before you begin, make sure you have: Validated your catalog structure Understood the difference between an offer and a product Verified that your products are eligible for sale on Amazon CatFew readersSending Offers
Offer Synchronization Prerequisites Before starting, make sure you have: Validated your catalog structure Understood the difference between an offer and a product Verified that your products are eligible for sale on AmazonFew readersProduct Creation
Prerequisites Before starting, please ensure you have: Validated your catalog structure Clearly understood the difference between an offer and a product Verified your product eligibility Reviewed the Amazon categorization sysFew readersReport
Catalog Amazon Report Whatever operation is performed — synchronization (Offers tab) or product creation (Products tab) — you must generate a report. The report provides the submission IDs as well as informational messages, warnings, and errors related to the last feed sent. Generate the Report Select a report, then click the View Report button in the Catalog Amazon Report tab. PrestaShop Amazon Marketplace view report (https://storagFew readersOrder Import
Importing Amazon Orders PrestaShop Amazon Marketplace Orders Import page Manual Import Steps Go to Catalog Amazon Orders. Select the desired dates and statuses. Click Show Orders. A list will appear: you can import orders individually, or select multiple lines and click Import Selected Orders. Automating theFew readersOrder Statuses
Once the orders are imported and shipped, the module must notify Amazon of the status update and tracking number. Amazon will then notify the customer. Automated Process This process can be automated using a scheduled task (cron job). What to Check 1. Module Configuration Make sure you have defined a "shipped" status in the Parameters tab of the module: PrestaShop AmazoFew readersProduct Sheet Extension
Amazon Tab in the Product Sheet When you open a product sheet in PrestaShop, a new Amazon tab appears alongside the usual tabs: PrestaShop Amazon Marketplace product sheet module tab PrestaShop Amazon Marketplace product sheet Amazon moduleFew readersScheduled tasks
Modules Amazon Scheduled Tasks To ensure the proper functioning of the Amazon Marketplace module, it is essential to correctly configure your scheduled tasks (cronjobs). ⚠️ Important Recommendation We no longer recommend using the "PrestaShop Cronjobs" module available on Addons or GitHub. This module is no longer maintained or supported by PrestaShop, and may cause unexpected issues. We recommend configuring your scheduled tasks directly on your server using croFew readersPricing Rules
Pricing Rules You can define automatic pricing rules for your Amazon exports. These rules apply to the prices including tax. Where to Set the Rules? Pricing rules can be configured in two places: In the Marketplace tab (applies to all products) In the Profile tab (applies to selected groups of products) 🔸 Priority: Rules set in the Profile tab will override those set in the Marketplace tab. How It Works Pricing rules are defined in priceFew readersSell collectibles, used or reconditioned products
The module allows you to export your products to Amazon with different conditions: new, used, refurbished, etc. Enable the Option Go to the Features tab of the module. Enable the option "Used, Refurbished". Configure the Condition Mapping Once enabled, a new section appears in the Parameters tab: Condition Mapping. PrestaShop Amazon Marketplace product condition mapping (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/Few readersImport existing catalog from Amazon
Save time and simplify product management by importing your existing Amazon catalog directly into your PrestaShop store. No need to manually enter products — this feature helps you quickly sync key product data. How to Enable Go to Modules Amazon Configure Features Activate the option "Import" Enable the import feature Once enabled, a new mFew readersAdditional Languages - Additional Amazon Platforms
Multi-Amazon Platform Configuration If your module is already configured for one marketplace and you want to use other Amazon platforms, here is the procedure to follow. 1. Enable Additional Marketplaces Go to Modules Amazon Configure Features Enable the options you need: Europe, USA, Worldwide, Amazon BE (Belgium) or Amazon ZA (South Africa). Amazon Platforms Activation (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13Few readersMessaging
Amazon Messaging Features The module includes a messaging system that is fully compatible with Amazon, allowing you to communicate with your customers while respecting Amazon’s strict rules (e.g., no links to your store). Prerequisite Activation Before using messaging features, you must activate it via: Modules Amazon Configure Features Messaging Available Functions In the Messaging tab, you will find three main features: Automatic invoice email 2Few readersFBA
If you have subscribed to Amazon FBA and are familiar with how it works, the module allows you to make full use of it. 🛑 Important: Common-Services does not provide support or documentation on how Amazon FBA works. The module is a technical tool intended for users who already have the required knowledge. Configuration Steps Go to the FBA tab of the module. Enable it and configure your preferences.Few readersAmazon Business
Learn More To learn more about Amazon Business, visit: 👉 https://sell.amazon.com/programs/amazon-business.html Activation Enable Amazon Business in your Amazon Seller Central account. Enable Amazon Business in Modules Amazon Configure Features. Module Features Amazon Business allows you to: Sell to professional customers Apply tax rules based on the buyer’s location Offer volumFew readersOrder Cancelation
This feature allows the module to cancel orders in both directions: If a customer cancels an order on Amazon, the module cancels it in PrestaShop If you cancel an order in PrestaShop, the module cancels it on Amazon How to Enable Go to Modules Amazon Configure Features tab Enable “Order Cancelation” Enable Cancelation (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-1n9q6tl.pnFew readers“Amazon Remote Cart” Feature
What is it? In multichannel sales, one major risk is selling the same product at the same time on multiple platforms (your store, Amazon, etc.), especially if only one unit is in stock. This can lead to: A cancelled order for a customer — poor experience. A penalty from Amazon for unfulfilled sales. The Solution: Amazon Remote Cart The module introduces a system to reserve products that are in the process of being purchased on Amazon. If you enable "AllFew readersManagement of promotions and sales
All indications below are valid when the box “Sales/Promotions” box is checked is selected in the module configuration. Off Sale Price Outside the sales period, if a specific price is applied to your product, this specific price will be exported: PrestaShop Amazon Marketplace specific price will be exported The discounted price will be displayed on Amazon as a normFew readersSelect products
By default, the module exports only products that have been modified, using the logging system. How to add a product to the export queue? Simply modify a product — for example: change the stock quantity update the price This automatically adds the product to the export log. Manual selection from the product sheet You can also manually force a product to be sent to Amazon from the produSome readersCronjobs Parameters
Access: Modules Amazon Scheduled tasks Cronjobs Parameters Each Amazon marketplace has its own cron URLs, allowing you to automate order imports, status updates, or product synchronization. Note – Amazon Marketplace Plus If you are using the Amazon Marketplace Plus (SaaS) version, the scheduled tasks are already configured on our servers. 👉 You only need to activate them in the module’s Scheduled Tasks tab. Here are all the available options in the iFew readersGenerate JSON
Generate JSON and Report for Support For any support request to Amazon or Common-Services, it is essential to provide the generated JSON file and the report. Here are the steps to retrieve them. 1. Clear the Queue Go to Modules Amazon Tools. If there are products pending, they will be listed. ➡️ Select all rows and click Delete. Clear the queueSome readers
Tutorials
Activate “DEV_MODE” mode
Activate Expert Mode: https://doc.common-services.com/en/article/activate-expert-mode-1wa1807/ Activate “DEVMODE” mode like this: PrestaShop Amazon Marketplace Activate “DEVMODE” (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-Few readersDeleting Products
You want to delete products on Amazon from the module. You can do this operation in expert mode, activate Expert Mode in module configuration. Select “Delete” one or several products, you will use the “Propagation” feature when needed, see Select products page. PrestaShop Amazon Marketplace Select “Delete” (https://storage.crisp.chat/users/helpdesFew readersDebug Express
In your browser, open two separate tabs, both on your PrestaShop back-office: In the first tab, you will go to Amazon module configuration, Features tab, as below; PrestaShop Amazon Marketplace Features tab Tab 1 Down in Expert Mode section, you will activate Expert mode: PrestaShop Amazon Marketplace activate Expert mode (https://storage.crisp.chat/users/helpdeskFew readersTutorial – Creating products of type Games, Toys
Here is our product sheet: PrestaShop Amazon Marketplace example product sheet Note: This product has no combinations. We indicate a main reference and EAN code as shown in Validate your catalog structure. We create our Games & Toys profile; PrestaShop Amazon Marketplace create ourFew readersTutorial – Creating Products of Clothing Type
Here is our product and its combination; PrestaShop Amazon Marketplace product and its combination The EAN code is optional for clothes, we indicate a main reference and a reference by combination as shown in Validate your catalog structure. We create our Clothing profile; PrestFew readersTutorial – Creating Products of Jewelry Type
Here is our product sheet and its combination; PrestaShop Amazon Marketplace example product jewelry The EAN code is optional for Jewelry, we indicate a main reference and a reference by combination as shown in Validate your catalog structure. We create our Rings profile; PrestaSFew readersEmpty the Queue
Modules Amazon Configure Tools If there are products in the queue they will appear, then check all the boxes and click Delete: PrestaShop Amazon Marketplace empty the queue The queue is now empty.Few readersActivate Expert Mode
Expert Mode has been designed to limit support cases whose resolution could be complex, to avoid that a neophyte activates a function he cannot control or of which he ignores the consequences. 1. Features Please go to Features tab: PrestaShop Amazon Marketplace select Features tab (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/Few readersAmazon VAT Calculation Service (VCS)
Introduction From Amazon source: Amazon’s VAT Calculation Service (VCS) allows Sellers to show VAT exclusive prices to Business Customers and get the Downloadable VAT Invoice badge. Customers prefer to purchase from Sellers with this badge it represents a guarantee of VAT invoice for each shipment. Customers also have an option to filter out any Seller who does not have a Downloadable VAT Invoice badge. Sellers in VCS have two options for invoicing. Sellers can either allow Amazon toSome readersAmazon Prime Orders
You are affected by this page if you are a seller Amazon eligible for Amazon Prime ; DE: https://sellercentral.amazon.de/gp/help/201812270 ES: https://sellercentral.amazon.es/gp/help/201812270 FR: https://sellercentral.amazon.fr/gp/help/201812270 IT: https://sellercentral.amazon.it/gp/help/201812270 (https://sellercentral.amazon.iFew readersActivate Amazon BE platform support
Belgium platform has its own configuration. To activate the Belgium marketplace, ensure that all of the following settings are included. Turn on Amazon for BE platform You will activate BE option in the features tab PrestaShop Amazon Marketplace click features tab PrestaShop Amazon Marketplace BE platform option (https://storage.crisp.chat/users/helpdesk/website/-/3Few readersPreorder
Prerequisites You have enabled the Preorder option in the Parameters of the module. Product Configuration You will simply indicate a date of availability in the Quantities tab of the module: PrestaShop Amazon Marketplace indicate a date of availability Important Note: Because of a PrestaShop limit, thisFew readersConfigure a GCID code exemption
You sell products that do not have EAN code, Amazon has registered your brand in its register and granted you a GCID exemption. To send your feed with this exemption, you must enable Expert Mode, please follow our tutorial on : Activate the Expert Mode. Then, in Features tab, turn on “Code Exemption” fFew readers
Support
Contact
Common-Services Support for Amazon Marketplace module for PrestaShop In any case before contacting support you should have read the documentation, and know that it is as frustrating for the support that the customer did not read the documentation than it is the case for the customer to be told to read the documentation! As the module exists since 2011, most of the problems are known and are listed in the frequent issues category or in our internal knowledge base. Because of this support isFew readersSupport and warranty limits
Support limits Is out of liability the configuration related to the store quantitative (products quantity, images, categories …) Are excluded the version updates of the PrestaShop store Are excluded server, host or PHP version change Modifications to the module lead to revocation of support It will not be offered support in case of multiple commissionings or major modification of the catalog Limited Warranty We can give you a list of hosts or you can choose any recommendedFew readers
Frequent Issues
Messaging – Customize emails
Messaging features provide exchanges between your store and the customer on Amazon through Amazon messaging system that controls the validity of emails. In case you want to customize these emails, just follow these steps: In PrestaShop, create a folder amazon in the Modules folder you will find in the directory with the name of your theme, for example prestashop1724themesclassicmodulesamazon PrestaShop AmazoFew readersSSL Issues – Disable SSL Verification
You get one of these three error messages: It is likely that the problem is related to something missing in server configuration of SSL security settings. It is possible to make sure of it by following these instructFew readersImport an order – Out of stock product
Sometimes it is wished to import an order whose product is out of stock at the store. There are no special module parameters to configure, however, the module will import out of stock products based on the strategy defined on the product sheet or in the PrestaShop parameters. On the sheet; PrestaShop Amazon Marketplace product sheet If the option “Accept orders” is checFew readersProduct, Profile and Category Typologies
Having products of different product typologies in the same category is a recurring support request, this page was created for this purpose. Say you’re selling shirts with size and color field attributes. Your product sheet combination tab for a shirt will look like this; PrestaShop Amazon Marketplace product sheet combination tab for a shirt The configuration of your pFew readersPermissions problem, write permissions
The module displays an error message : This is often due to a problem of permissions, folder and files write rights of the module. It must be verified that the module has the write permission in the export directory. Use your favorite FTP client, such as FileZilla Log on to your server, go to the module’s directory, prestashop/modules/amazon: PrestaShop Amazon Marketplace module’s direcFew readersIncorrect reference
The export log shows a message like this: This indicates that the product reference is not compatible with Amazon specifications, the reference you’re sending, contains one or more invalid characters for Amazon. To be valid, a reference must contain any displayable ASCII character, being composed of 40 characters and without spaces at the beginning or end of the string. The filter being very tolerant, this problem occurs verFew readersUnable to import duplicate product – Please remove the duplicate product in your database
The log shows a message like the this one: The concerned product is a duplicate, i.e. that the product reference is present at least twice in the database, which is incorrect. You must ensure that each product and each combination has a unique reference as shown on the page: validate your catalog structure.Few readersMarketplace self integration, how it works? what is the role of each?
You have been redirected to this page so that concepts of context and principle of catalog self-integration on a marketplace are well understood, how we operate, how to have a successful marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. Why? Because historically, eBay is not a marketplace but an auction and classified ads website, so a product is not unique. Each offer is a page with a lifespan. ThFew readersMultistore frequent questions and problems
You have been redirected to this page most probably because you use the multistore mode of PrestaShop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you commit to have read the corresponding PrestaShop documentation and not to consult us for issues related to contexts; The context is materialized by the choice you make in the store selector at the top of the page;Few readersOrder Import – API processing and constraints gaps
The order import script via scheduled task runs when all ideal conditions have been met, the incoming order processed by Amazon, the payment confirmed. However, there are exceptions, such as the request of supporting documents by Amazon to the customer, which will result in a delay in processing the order. This is why this automation do not exempt you from regular checks of your order feeds, such as the daily confrontation of orders imported on PrestaShop and those on Amazon. The module alsoFew readersWeight: The value of this field must be between 0 and 9,999,999,999.99
You send a feed and, on Seller Central in your product sheet, Amazon indicates this error; PrestaShop Amazon Marketplace weight error This diagnosis is incorrect, it is not a weight error. There is an error in the feed that is not diagnosed in the Amazon back-office, the only way to know the nature of the error is to compare the Report and the XML. Refer to these pages:Few readersThe product has several profiles in several categories
You export a feed and you get the following error message: This is a phenomenon of overlapping categories that could lead the module to not be able to determine the right profile; In the module configuration, you have several categories associated with multiple profiles Your product is present in several categories The product has a default class that does not correspond to one of these categories As a concrete example, herFew readersCreating Products – Common issues on profiles
You want to send a product feed but you are faced with one of these messages: You must have previously looked at Product Creation page. To send a product to Amazon, the module needs the product components from Amazon, these are called in the module; Profile, the profile beinFew readersUnable to import an order of an inactive or unavailable product
You import your orders and you get an error message like this one or or The module is based on PrestaShop classes (the core of PrestaShop) to proceed with importing orders, forcing to stick to PrestaShop operating principles that will prevent importing a producFew readersCarriers Modules
Carriers/Modules are inactive and reported; PrestaShop Amazon Marketplace inactive carriers Let’s say you have a carrier Relais Colis; Why is it incompatible? Relais Colis is not a normal carrier but a carrier/module. This means that this carrier expects interactivity with a human user (display of a page, selection of a collection point). As the marketplace modulFew readersInconsistency for the product x/y – Amazon Attribute missing for
You export products in creation mode and you get an error like this: When filling fields in your profile, sometimes these fields require additional attributes, usually a unit of measurement (for example grams, kilos). These fields appear dynamically, so you might have not noticed their appearance during profile creation despite the fact that they appear as required, for example; PrestaShop Amazon Marketplace adFew readersException regarding the image feed
When a product is sent in creation mode, the module does not send the image feed, there is a technical reason for this; On Amazon, processings are done in parallel on multiple servers, each feed can be processed by a different server, so if the module sent the image feed along with the product feed, it may happen that the SKUs are not yet known to one of the two servers as they’re not yet created, so the image feed would be in error, it’s a recurrent support case in the previous version of theFew readersKeywords
The module automatically sends keywords to Amazon. The module takes keywords present on the product sheet in Information tab, Keywords (tags). On previous versions of PrestaShop, the module takes the keywords from SEO tab, Keywords (Meta Keywords). And sends them on Amazon in the appropriate fields: PrestaShop Amazon Marketplace search terms Note that it is often requFew readersFastCGI
FastCGI Some hosts operate under FastCGI and other by modphp. The general usage for PrestaShop installations is modphp. Our modules provide all kinds of diagnoses based on working with modphp, only because it is the PrestaShop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to run on hosts compatible and recommended by PrestaShop as listed below : https://www.prestashop.com/en/ecommerce-hosting (https://www.prestashop.com/en/ecFew readersPHP configuration limitations
You are having technical problems with the module, we will redirect you to this page. A PHP Info tab is available in the module information tab, see this page: PrestaShop Amazon Marketplace PHP Info tab Click on PHP Info. Look in it for the most frequently encountered and necessary limitations for the proper functioning of the module, they are: – memorylimit – mFew readersA value was not provided for “bullet_point1”
In the report, for product feed, you get one or more messages like this one: On your product sheets extension, you have not filled in “Product Key Features” fields which are mandatory, espeFew readersNo language selected, nothing to do
You cron log reports this message : You configured the cron job to execute this command line : wget -qO- http://votredomaine.com/prestashop/modules/amazonv5/functions/products.php?cron=1 You should add double quotes to protect your URL, as this : wget -qO- “http://votredomaine.com/prestashop/modules/amazonv5/functions/products.php?cron=1” We just added double quotes to the URL.Few readersYou cannot change the ‘item_classification’ for SKU ‘XXX-YYY’ by submitting a feed with a new value
You try to send your products by sending the product feed (creation), but in the report you get an error message like this one: Please read first the page “Differentiate well between an oFew readersThe (EAN/UPC) code seems wrong. Skipping Product.
The export log reports a message like this one: In most cases, unless exempted, EAN code is mandatory to export to the marketplaces. EAN field for your product is certainly wrong, it does not correspond to an EAN code issued by the GS1 organization, enter a valid EAN code, example: PrestaShop Amazon Marketplace enter a valid EAN code (https://storage.crisp.chat/users/helpdesk/weFew readersSome of the information submitted contradicts information in the Amazon catalog
You try to send your products by sending the product feed (creation), but you get in the report an error message like this one:Few readersAJAX execution failed
You get an error message like this one: Or : Different possibilities, the most common is that the domain name you’re using does not match the domain name configFew readersSeller is not authorized to list products in this category - Amazon Marketplace
In the report for Product feed, you get one or messages like this one: You do not have the necessary permissions to publish your offers or products in the category. This problem is to be corrected on your Amazon account. Check first all of your seller’s account parameters on your Amazon Seller Central account in Parameters Information tab aFew readersYour category doesn’t have a selected profile. For creation mode, you must select a profile.
In product creation mode, the following message appears: This message appears when the category for the product does not have an associated profile: PrestaShop Amazon Marketplace associated profile It is also possible that the product has multiple categories, in this caseFew readersUnable to associate the carrier (XXX) to the order
While importing orders, the following message appears: This is the transport method used by Amazon (example: Std UK Dom). You must configure mapping of incoming carriers in the module configuration in Marketplace tab. Please go to the module configuration, in the tab corresponding to the platform for which you want to import the order,Few readersNo product to send on Amazon
By clicking on Send button, you get the following message: First, remove all the filters in the “Filters” tab of the configuration of the module, then; When sending the products (Creation): When sending the products (Creation): Verify that the product is eligible Check that the product has been selected (https://doc.common-serFew readers“Pending Shipment” Order Status automatically sends an email. This is not allowed by Amazon. Please configure another order status.
In the Information tab of the module you have the following message: By default the “Shipped” order status on PrestaShop sends an email to the customer, which is against the rules of Amazon, so that must be customized in your PrestaShop configuration for the module. Please go to Orders Order Statuses tab, click on Add: PrestaShop Amazon MarketplacFew readersRequest is throttled
The module displays the following message: or You’re trying to send too many requests to Amazon, you’ve exceeded the quotas set by Amazon. Quotas are explained on Amazon Blog at the following address: http://www.amazonsellersupportblog.com/2011/01/understanding-Few readersA value is required for the field “recommended_browse_nodes.”
In the product feed report, you get one or more messages like this one: When creating your profile, you have not filled in the “Recommended Browse Node” which are mandatory and especially that they allow you to improve the positioning of your products on Amazon. Take note of the article Amazon categorization In the profile (hFew readersCannot associate image with an existing product
In the report, for Image feed, you get one or several messages like this one: or The feeds are sent sequeFew readersInconsistency for the product (x/y) – The combination/variant has no Main Reference
The export log shows a message like this: Is a Combination/Variant and has no Master Reference The product sheet does not meet the recommendations for the catalog structure, the main reference is missing. Your product has combinations, the main reference is the one present in your product sheet in the first tab: PrestaShop Amazon Marketplace main reference (https://Few readersSkipping product: x/0 has no EAN13
The export log shows a message like this: In most cases, unless exempted, EAN code is required to export to marketplaces, visit the ticket Prestashop, EAN codes and marketplaces on our blog about it. The EAN code field is probably missing for your product, you must fill it in,for example: PrestaShop Amazon Marketplace EAN code field is missing for your prodFew readersSkipping product: x/0 has no reference
The export log shows a message like this: This indicates that your product does not comply with the catalog structure necessary for export, it lacks the Reference field that matches the SKU on Amazon. This is the most important field in order to be able to export your products, see validate your catalog structure (https://doc.common-services.com/en/article/validaFew readersDuplicate entries are not allowed – Product skipped
The log shows a message like the following message: The concerned product is a duplicate, i.e. that the product reference is present at least twice in the database, which is incorrect. You must ensure that each product and each combination has a unique reference as shown on the page: validate your catalog structure (https://doc.common-services.com/en/article/validate-your-cFew readersBlank Page
When clicking on a tab of the module, a blank page is displayed or After installing the module, when you click on Configure, a blank page is displayed It can be a blank page or a page of PrestaShop back-office but truncated. In this case, it indicates that there might be a PHP error behind it, in order to display it, “Development” mode must be activated for a few moment just the time to display the error. Follow this PrestaShop tutorial that will tell you how to enable debug mode: InFew readersUnable to find the expected product for order
You import your orders and you get an error message like this: It simply indicates that the module cannot find the product in your database. You use the module for the first time : It is possible that you have a previous inventory on Amazon with different references, in this case you will have to purge your inventoryFew readersThe update for Sku ‘XXX-YYY’ was skipped because it is identical to the update in feed ‘11036967860’
In the report, the following error appears: You have sent several consecutive Amazon feeds so the content has not changed. Amazon handled the first and ignored the second. It is possible: That you have triggered several scheduled tasks simultaneously That you have triggered an export several tiFew readersMissing attributes product_type (Error 8560)
You send your feed by sending the offers (synchronization), in the report you get an error , like this one: The module has two modes, sending offers (Synchronization) to synchronize inventory and sending products (Creation)Few readersMissing attributes brand / Missing attributes manufacturer
Amazon report indicates this error, what to do? orFew readersFeedProcessingResultNotReady
You have sent a feed to Amazon and you get the following error message when you request the report: This message indicates that the file was received by Amazon, but it has recently been sent and Amazon server has not yet had time to process it. One must consider that there is a processing time between the time you send the file and the timeFew readersCreatedBefore date or the LastUpdatedBefore date is later than …
When importing orders, or exporting offers, you have one of these error message: or or Go to the module Information tab. You will seeFew readers