Error: not enough stock for this product (order import)

When importing an order, you may see:

Not enough stock for this product : ID: 123/0 - Product name

(123/0 = product id / combination id.)

Cause

PrestaShop refuses to add the line to the import cart: the ordered quantity is greater than available stock (stock management enabled), or availability rules block that quantity.

This is not exactly the same as:

• Out of stock skip / allow orders when out of stock — see Importing an order – Product out of stock
• inactive / unavailable / min. quantity — see Impossible to import an order of an inactive or unavailable product

Here the product is found, but real stock does not cover the Octopia quantity.

What to do

1. Open the product (and combination if ID is not …/0) in PrestaShop.
2. Check stock: quantity ≥ quantity ordered on Cdiscount.
3. If you must import with stock at 0: enable Allow stock zero (Order Import) in the module Settings tab, and allow orders when out of stock (product sheet / shop product settings) — see the out-of-stock article above.
4. Check multi-warehouse / Advanced Stock Management (wrong warehouse selected in the module).
5. Retry import: Orders import

Useful test: order the same quantity on the front office — if PrestaShop refuses there too, the cause is shop stock / availability.

Updated on: 12/10/2026