Impossible to import an order of an inactive or unavailable product

When importing orders, you may see:

Couldn't import a product unavailable for order : 123 (0)

or

Couldn't import a product with a minimal quantity greater than 1 : 123 (0)

(Numbers are product id and combination id.)

The module uses PrestaShop core classes to import orders, so it must follow PrestaShop rules that can block an import.

For a product to be importable, it must be active (1) and available for order (2):

Also, minimum quantity must be 1 (marketplaces usually sell per unit).

Check the Quantities tab (1), or Combinations (2) if the product has variants:

See also: Importing an order – Product out of stock

Updated on: 12/10/2026