Error: Octopia order state not mapped (order import)

When importing orders, you may see:

The Octopia order state 'XXX' for order YYY (Standard (Seller)) is not mapped to a PrestaShop status. Please configure 'XXX' in the module Orders settings.

or, for fulfillment:

The Octopia order state 'XXX' for order YYY (C Logistique (Fulfillment)) is not mapped to a PrestaShop status. Please configure 'XXX' in the module Orders settings.

(XXX = Octopia status, YYY = order reference / id.)

Sometimes a warning (import still proceeds):

Note: default order state was used for order … because the Octopia order state was not mapped (…)

Cause

Each marketplace (Octopia) status must be linked to a PrestaShop order state in the module Orders tab. Without a mapping (and without a default state), the order is rejected to avoid a PrestaShop “Invalid new order status” error.

Two separate blocks:

• Orders States — seller (Standard) orders
• Orders States (C Logistique) — fulfillment orders

What to do

1. Open the module configuration → Orders tab.
2. For each Octopia status you receive, choose a PrestaShop order state.
3. Save the configuration.
4. Optional: Default PrestaShop order state for unmapped Octopia statuses — if a status is not mapped yet, import can use that default (Disabled — require mapping = mapping required for every status).

Then retry import: Orders import

For shipment / tracking notification (after import), see: Orders Statuses — a different topic from import mapping.

Updated on: 12/10/2026