Support/warranty limits

Access to support and module updates

Support and module updates require an active Business Care subscription, or:
Cdiscount Marketplace – One year support and updates

We are not responsible for configuration issues related to the quantitative aspects of the shop (product quantity, images, categories, etc.).
Updates of PrestaShop versions are excluded from support.
Changes of server, hosting provider, or PHP version are excluded from support.
Any modification of the module automatically revokes support.
Support will not be provided in the case of multiple deployments or a major catalog restructuring.

We can provide you with a list of recommended hosting providers, or you can choose any host recommended by PrestaShop.

If your host is not one of these, no guarantee of proper operation can be applied.

In cases of abuse, suspension, revocation, or termination of contract by the marketplace, we cannot be held responsible, and no guarantee or compensation can be claimed.
The delivered software is deemed functional on a default PrestaShop installation, as originally provided.

If the installation or module has been modified by anyone, the warranty and support are automatically transferred to that party.

Updated on: 12/10/2026

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