Support CDiscount
Before contacting support, please make sure you have read the documentation.
Most issues are already covered in the frequent issues category or our internal knowledge base.
Access to support and module updates
Support and module updates require either:
- an active Business Care subscription, or
- the support/updates product: Cdiscount Marketplace – One year support and updates
Without one of these, we cannot process support requests or provide module updates.
How to contact us
- Chat: use the chat widget (bottom right) on the documentation, on common-services.com, or from the module back office when available
- Email: support.cdiscount@common-services.com
Support is available Monday to Friday during business hours. Responses are usually within 24 business hours.
Information to include
Please always include:
- Module version
- PrestaShop version
- PrestaShop Addons order number (or your Common-Services / Business Care purchase reference)
If the module is malfunctioning, also attach a screenshot of the Information tab in the module configuration.
Send everything useful: logs, error messages, screenshots. The clearer the information, the faster we can help.
For offer submission issues, follow:
Update Offers – Support Request
Good practices
- Do not send repeated follow-ups too early — this delays everyone
- If you get no reply within 24 business hours, check spam and write from a reliable email address
- Use support reasonably
Thank you for your understanding.
Updated on: 12/10/2026
Thank you!