Update Offers – Support Request

You have a problem with the submission of offers and you need support. Follow these instructions:

Go to Catalog > Cdiscount > Offer Integration (see also Export : Offers Updates).

– Export and send your offers (you may use Do not send if support only needs the generated file):

– Download the .Zip file displayed by the module:

– Generate the report:

– Save the report:

Note: Select, Copy and Paste the entire text into a file (e.g. Notepad on Windows), then save the file.

You now have a .zip file and a .txt file: send us these files with your support request.
If the problem relates to a particular product or product data, attach a screenshot of the various tabs of the product sheet.

Updated on: 12/10/2026