Update Offers – Support Request

You have a problem with the submission of offers and you need support, follow the following instructions:

– Export and send your offers:

– Download the file .Zip displayed by the module:


– Generate the report:





– Save the report:

Note: Select, Copy and Paste the entire text in a file (e.g. Notepad in Windows), save the file.


You now have a .zip file and a .txt file, send us these files with your support request.
If the problem relates to a particular product or product data, attach a screenshot of the various tabs of the product sheet.

Updated on: 02/06/2025