Error: carrier / tracking mapping (order import)

When importing orders, you may see:

Tracking mapping is not configured. Please configure Tracking mapping in Transport tab.

or

Parcel carrier "XXX" (Octopia ID N) is not mapped to any PrestaShop carrier. Please configure Tracking mapping in Transport tab.

or

Parcel carrier "XXX" was not found in Octopia carrier list. Please reload carriers in Transport tab.

or

Order #… cannot be imported because the parcel carrier "XXX" is not mapped. …

or

Unmatched shipping method for order #…, you have to configure your carrier mapping in the module configuration ("…"). The order was reverted and skipped.

or (missing carriers file):

Carriers file (json/delivery-modes/carriers.json) is missing. Please use Load carriers from file in Transport tab.

Sometimes a warning (order still imported):

Note: default carrier was used for order … because the delivery mode was not mapped (…)

Cause

Octopia / Cdiscount sends a delivery mode and/or a parcel carrier that is not linked to a PrestaShop carrier in the module Transport tab.

Two separate mappings:

1. Delivery modes (offers / import) → PrestaShop carrier
2. Tracking (shipment notification) → Cdiscount carrier / tracking URL

What to do

1. Open Transport in the module configuration.
2. If needed: Load carriers from file (or reload the Octopia list), then Save configuration.
3. For every mode you use in production, select a PrestaShop carrier.
4. Also fill the Tracking table if you send tracking numbers.
5. Optional: Default PrestaShop carrier for unmapped delivery modes — if a mode is not mapped, the order can still import with that default (Disabled — require mapping = mapping mandatory).

Guide: Transport

See also: Carrier Modules (interactive carrier modules excluded by default).

Updated on: 12/10/2026