Carrier Modules

Example: you have a Relais Colis carrier that does not appear in the module.

Relais Colis is not a standard PrestaShop carrier — it is a carrier module. It expects human interaction (a page, picking a pickup point, etc.).

The marketplace module is automated, not a human user, so it cannot answer that interactivity.

Waiting for that interaction can break marketplace operations (for example order import).

For that reason, interactive carrier modules are excluded by default from our marketplace modules.

In Shipping → Carriers, create an independent PrestaShop carrier that is inactive on the front office, named for example:

Relais Colis (Marketplace)

Then map it in Transport. It will not show on your front office.

In Expert Mode, an override is sometimes possible. You get no support for that setup or for issues it may cause (e.g. failed order imports).

Prefer the inactive carrier solution above.

Updated on: 12/10/2026

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