Start
Validate your catalog structure - CDiscount Flux
It is important to always apply the same methodology to create articles, apply a reference to them, an EAN code, etc. Therefore, your catalog will be structured for your internal and external needs, so marketplaces in this case. In all cases, the reference field is used as SKU for the marketplace. That means that the Reference field is your unique internal identifier for WooCommerce, commonly called SKU. This field will be used to identify your offers and import orders. If the Reference fieldFew readersPreamble - CDiscount Flux
Compatibility Plugin works on WordPress 3.8 and newer, WooCommerce 3.0.0 and newer. Pre-configuration The default configuration is ideally suited to current needs. Only configure the module if you feel the need to and if you do not know the consequences of these settings. Features Once the setup is completed, you will find the module active features: On your product sheets, a CDiscount Flux sub-tab will appear, it will contain all options. (NB: these are optional) KnowledgeFew readersDifferentiate well between an offer and a product - CDiscount Flux
To begin, take an example from everyday life; you are in front of a shop window, you like an item, for example a T-Shirt presented in the window. So you’ve just seen a product that you like. You enter the store, you head to the department where is this T-Shirt, you’ll find the related offers: this T-shirt in all sizes and colors, with different prices, it is therefore offers. Returning to the marketplaces, the principle is the same, you will find a displayed product, once you click onFew readers
Configure
Connection - CDiscount Flux
You are using the plugin for the first time, you must configure your connection settings that will allow the plugin to connect. Copy your connector URL on Configuration Credentials tab: Verify connector URL on CDiscount Flux:Few readersConfigure a profile - CDiscount Flux
As indicated in the preamble, the profiles are used to establish the correspondence between your products as they are in your Prestashop store and as they must be on WooCommerce. You can also apply global rules such as changing the selling price for WooCommerce. To begiFew readersConfigure a model - CDiscount Flux
As stated in the preamble, “product data models” should be read to understand the usefulness of the models. You will use the models to complete for a set of items the necessary data for WooCommerce. The models will also be used if you have combinations to be sent as “variants” which is the product combination format in WooCommerce. Your models will establish the relationship between your Prestashop data and what must receive the WooCommerce marFew readersCategories selection - CDiscount Flux
You select the product categories that you want to export:Few readersTransport - CDiscount Flux
Available Carriers The plugin displays the shipping methods you have in your WooCommerce settings: Choose the shipping method to apply for order from marketplace.Few readersOrders Statuses - CDiscount Flux
Select various status for orders import from CDiscount. And determine to allow import when product is out of stock.Few readersSettings - CDiscount Flux
Discounts/Specials: allow the plugin to export promotions and discounts on products, to export sales. Taxes: Add tax to product / order prices. Short Description Field: You specify the WooCommerce field used for the short description. The short description can contain 200 characters and HTML characters will be filtered. Long Description Field: You specify the WooCommerce field that contains the complete description of yourFew readersAttribute Mapping - CDiscount Flux
Attributes Mapping You need to create product attributes on Products Attributes, then map them with available CDiscount attributes: EAN, UPC, Manufacturer, Supplier Default Condition Default condition of product / offer when export to CDiscount.Few readersFilters - CDiscount Flux
You can perform a selective export of your catalog from the Filters tab, different filters are available: manufacturer, supplier. You will move from right to left manufacturers or suppliers that you want to filter. Thus the products covered by the column on your left, marked by a red cross will not be exported: In the above example all produFew readers
Operation
Combinations Export - CDiscount Flux
For example if you have a product, a T-Shirt, with three versions Blue, White, Red, by default the module will export three individual products on WooCommerce, three separate products. On WooCommerce, combinations are called “variants”. Your products have combinations that you want to export to WooCommerce as variants; in the configuration of your model you will find a “Variations/Combinations ” section: (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/image1suFew readersScheduled tasks - CDiscount Flux
For each platform, there is a list of scheduled tasks, allowing for example to automatically update your catalog on WooCommerce. They are commonly called “crons”. The module displays a list of all the tasks you need to configure in your “crontab“: Note that there are solutions available provided by your host that aFew readersProduct Sheet Extension - CDiscount Flux
Visit a product sheet of your store. An CDiscount Flux tab appears in addition to the usual information: In this tab, you can specify all the optional values specific to CDiscount. These options allow to fine-tune your export for this product, you will find included: Disable exporting product. Force the product always appear on CDiscount, even it’s ouFew readersOffers, Initially publishing - CDiscount Flux
After creating products, you have to publish the offers on-line for the first time. It is therefore necessary in this case to send a complete feed in overwrite mode, so you can be sure that all your offers are published: I) Check connectivity as explained on the page Configure the connection settings. II) Please go to the Catalog WooCommerce Update (Offers) Select the options ; Send all the offers, pFew readersProducts creation - CDiscount Flux
Check if it is necessary to send your products. Then, four steps are necessary: 1. Prepare to send your products Your connection parameters are configured, you have configured a profile (https://doc.common-services.com/en/article/configure-a-profile-cFew readersOrders import - CDiscount Flux
Orders Acceptance The orders acceptance allows to confirm the order with WooCommerce, if you accept an order, that means you accept to fulfill and to deliver it. Important : Once accepted, the order cannot be imported immediately, there must be a processing period that can be up to several tens of minutes. Orders ImportFew readersExport : Offers Updates - CDiscount Flux
Catalog WooCommerce Update (Offers) You have configured your module, selected the categories, entered the profiles, configured the transport, you can send your offer. Settings: Send all the offers: Allows you to send all the offeFew readersPricing Rules - CDiscount Flux
You can define pricing rules for your exports to Amazon, these rules apply to prices including all taxes. You can define a pricing rule for each profile. Pricing rules are ranges, for each range you can set a value or a percentage. Here is an example: In this example, all the prices of your products between 0 and 100 euros will be increased by 5% and then from 101 to 500 by 3%, and for 501 euroFew readersManagement of promotions and sales - CDiscount Flux
All indications below are valid when the check box “Sales/Promotions” is selected in the module configuration. Off Sale Price Outside the sales period, if a specific price is applied to your product, this specific price will be exported: The regular price will be displayed on WooCommerce striked-through. During the sales The module will consider a price is a sale price when the check boFew readersImports - CDiscount Flux
WooCommerce uses XML data definition files for categories, models and profiles, these files enable the module to determine the export format. These files are automatically loaded via the WooCommerce WebService, you normally have to do anything. To be downloaded, it is necessary that your security “token” has been generated, you can force the generation of token by clicking the connectivity test on the Authentication tab: (https://storage.crisFew readersMultitenancy - CDiscount Flux
What is multitenancy? The multitenancy is an IT term. Simply, it indicates that from one source you can distribute to several. A page devoted to it on Wikipedia: http://en.wikipedia.org/wiki/Multitenancy What is WooCommerce multitenancy? C Le Marché (The WooCommerce Marketplace) is a general marketplace. The area of the specialized marketplace is growing, and WooCommerce offers new marketplaces based on this concept. In order to make it easFew readers
Support
Support - CDiscount Flux
Common-Services Support for CDiscount Flux extension for WooCommerce In any case before contacting support you should have read the documentation, and know that it is as frustrating for the support that the customer has not read the documentation than it is the case for the customer to be told to read the documentation! The module exists since 2012, most of the problems are known and are listed in the frequent issues category or in our internal knowledge base. Because of this support is perfFew readersUpdate Offers – Support Request - CDiscount Flux
You have a problem with the submission of offers and you need support, follow the following instructions: – Export and send your offers: – Download the file .Zip displayed by the module: – Generate the report: – Save all the report: (https://storage.crisp.chat/users/helpdesk/websiteFew readersActivate the “DEV_MODE” - CDiscount Flux
If you reached this page but you have not received instructions from our support, please do not follow the instructions below. Step 1 ) Step 2 )Few readersLimitations of support and warranty - CDiscount Flux
Limitations of support Is out of liability the setting related to the quantitative of the store (products quantity, images, categories …) Are excluded the versions updates of the Prestashop store Are excluded the modification of server, host or PHP version Modifications to the module lead to revocation of the support It will not be offered support in case of multiple commissionings or major modification of the catalog Limited Warranty We can give you a list of hosts or you cFew readers
Frequent Issues
Duplicate EAN Codes for the products - CDiscount Flux
You export your products and you get an error message like this one: It is a list of product and combination identifiers, in the format 1/2, 1 is the product ID, and 2 the combination one. Each concerned product contains a duplicate EAN, that means that the EAN code of the product is present two or more times in the database, which is wrong. Common example of duplicate EAN code:Few readersPHP configuration limitations - CDiscount Flux
You are having technical problems with the module, we will redirect you to this page. A PHP Info tab is available in the module information tab, see this page: Click on PHP Info. – memorylimit – maxinputvars – maxexecutiontime *Memory limit must be at least 256 MoFew readersIncorrect Code EAN for products… - CDiscount Flux
You export your products and you get an error message like this one: It is a list of product and combination identifiers, in the format 1/2, 1 is the product ID, and 2 the combination one. Each product contains an EAN whose verification key is incorrect, that means thatFew readersInformation – Common Errors - CDiscount Flux
The module performs environment and configuration verifications to ensure the proper functioning of your Prestashop module installation. If the message is not listed on this page, do not hesitate to contact us, see the page on the support. PHP warnings : PHP Time or Memory limits:Few readersUnable to import an order of an inactive or unavailable product - CDiscount Flux
You import your orders and you get an error message like this one: The module is based on Prestashop classes (the core of Prestashop) to proceed with the import of orders, forcing to respect the principles of Prestashop operation that will prevent the import of aFew readersThe submitted products integration file has been integrated in a previous call! - CDiscount Flux
You export your products and you get an error message like this one: You have previously generated a product export that you have sent to WooCommerce. The newly generated fiFew readersMarketplace self integration, how it works? what is the role of each? - CDiscount Flux
You have been redirected to this page so that concepts of context and principle of catalog self-integration on a marketplace are well understood, how we operate, how to have a successful marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. Why? Because historically, eBay is not a marketplace but an auction and classified ads website, so a product is not unique. Each offer is a page with a lifespan. TFew readersBlank Page - CDiscount Flux
When clicking on a tab of the module, a blank page is displayed or After installing the module, when you click Configure, a blank page is displayed It can be a blank page or a page of Prestashop backoffice but truncated. In this case, it indicates that there may be an error behind it and to display it, the “Development” mode must be activated a few moment just the time to display the error. In Prestashop blFew readersThe product has multiple profiles in several categories - CDiscount Flux
You export a feed and you get the following error message: This is a phenomenon of overlapping categories that could lead the module not being able to determine the right profile; In the module configuration, you have several categories associated with multiple profiles Your product is present in several categories The product has a default class that does not correspond to one of these categories As a concrete example,Few readersCarriers / Modules - CDiscount Flux
Let’s say you have a carrier Relais Colis and it doesn’t appear. Why ? Relais Colis is not a normal carrier but a carrier/module. This means that this carrier expects interactivity with a human user (display of a page, selection of a collection point). As the marketplace module is an automaton, not a human; it is not possible to respond to this interactivity. The expectation from the carrier/module of a response to this interactivity request can make the module crash, the success of thFew readersAjax script execution failed - CDiscount Flux
You get an error message like this one: Different possibilities, the most common is that the domain name you are using does not match the domain name configured in your Prestashop settings, your web browser sees a cross request between different domains which is a security issue prohibited by the browser itself. Example, you log into your back offiFew readersDuplicate references for these products - CDiscount Flux
You export your products and you get an error message like this one: It is a list of product and combination identifiers, in the format 1/2, 1 is the product ID, and 2 the combination one. Each concerned product is a duplicate, that means that the product reference is pFew readersPermissions problem, write permissions - CDiscount Flux
The module displays an error message indicating that it is impossible to create the file. This is often due to a problem of permissions, write permission in the folders and files of the module. It must be verified that the module has the write permission in the export directory. Use your favorite FTP client, such as FileZilla Log on to your server, go to the directory of the module, modules / woocommerce: (https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/imFew readersProduct Creation – Support Request - CDiscount Flux
You have a problem with creating products and you need support, follow the instructions below: Checking the profiles and models configuration Each profile must be complete (red stars indicate mandatory fields) Each profile must be linked to a model (“Model” selector) Each model to a WooCommerce model (unique model since August 2015: SUBMIFew readersShipping: Not set - CDiscount Flux
You get in the integration report the following error: In your seller interface, you have most probably selected shipping modes: In this example, Mondial Relay is selected. If Mondial Relay is selected in your configuration on your seller account, the optFew readersProducts having a missing reference - CDiscount Flux
You export your products and you get an error message like this one: It is a list of product and combination identifiers, in the format 1/2, 1 is the product ID, and 2 tFew readersEAN: Reference unknown. You must create your product before putting an offer, or put an offer on an existing product using the EAN
In the offers integration log, you have a majority of identical errors: Deux possibilités ; You send for the first time a feed of offers: Your products do not exist on WooCommerce, you may have not be verified whether it was necessary to send your products (https://doc.common-services.com/en/article/is-it-necessary-to-send-my-products-cdiscount-flux-1Few readersIs it necessary to send my products? - CDiscount Flux
I understood the difference between the offers and the products, but how to know if it is necessary to send my products? Either you have the certainty that your products do not exist on WooCommerce, i.e. they are not known through their EAN code, in this case you will need to create your products in order to be able to publish offers on them. You resell known manufactureFew readersMissing product description - CDiscount Flux
You export your products and you get an error message like this one: The description field is a mandatory field to export products to the marketplace. Products can not be exported without description. However, it is also a module adjustment, make sure the module is configured to export the right description field, since in Prestashop, there are two; Description and Summary. It may be that only one of theFew readersProduct Extension disappeared - CDiscount Flux
No, the product extension didn’t disappeared, the product extension has moved there :Few readersMissing EAN Code - CDiscount Flux
You export your products and you get an error message like this one: It is a list of product references, you can find the product by pasting the reference in the search bar of Prestashop. This list shows all the products that have an unfilled “EAN” field, par example: This is also valid for the combinations, the combinFew readersMultistore frequent questions and problems - CDiscount Flux
You have been redirected to this page most probably because you use the multistore mode of Prestashop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you agree to have read the correlative documentation of Prestashop and not to contact us for issues related to contexts; The context is materialized by the choice you make in the store selector at the top of the page;Few readersCouldn't import a duplicated Reference/SKU - CDiscount Flux
You export your products and you get an error message like this one: The concerned product is a duplicate, that means that the product reference is present at least twice in the database which is wrong. Example for duplicate: You must ensure that each product and each combination has a unique reference as shown on the page: validFew readersUnable to find product for this SKU - CDiscount Flux
You import an order and you get an error message like this: The module searches for the product by Reference (SKU), but couldn’t find the product in your database. You have exported the product using the module to WooCommerce? Check that the product still exists in your Prestashop by doing a search by reference:Few readersFastCGI - CDiscount Flux
FastCGI Some hosts operate under FastCGI and other by modphp. The general usage for PrestaShop installations is modphp. Our modules provide all kinds of diagnoses based on working with modphp, only because it is the Prestashop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to run on hosts compatible and recommended by Prestashop as listed below : https://prestashop.com/hosting/ If you have been redirected to this page, it meansFew readers