Unable to find the product for this SKU
When importing an order, you may see:
orders_import.php/1045: Unable to find this product (XXX - YYY)
and/or in the import list:
Product not found or SKU mapping issue
(Current module strings. The line number may vary.)
The module looks up the product by Reference / SKU (SellerProductId) and did not find it in PrestaShop.
Did you export this product to Cdiscount with the module?
Check that the product still exists in PrestaShop (search by Reference):
Also check:
- No space / invisible character in the reference
- No duplicate references
- Product active and orderable on the front office
- SKU find/replace / sanitization rules in Settings (same rules on export and import)
Did products exist on Cdiscount before the module?
Offers may use a SKU different from the PrestaShop reference. Align marketplace SKU ↔ PrestaShop reference.
In all cases: Validate your catalog structure
Updated on: 12/10/2026
Thank you!