Common-Services Support for the CDiscount Marketplace Module for PrestaShop

Before contacting support, please make sure you have read the documentation.

It is just as frustrating for support staff when customers have not read the documentation as it is for customers to be told to "go read the documentation."

Since the module has existed since 2012, most issues are already known and listed either in the frequent issues category or in our internal knowledge base.

For this reason, support is provided only by email.

Support Email: support.cdiscount@common-services.com

When contacting support, please include:

1. Module version

2. PrestaShop version

3. PrestaShop Addons order number

If the module is malfunctioning, please also attach a screenshot of the Information tab in the module configuration.

Minimize unnecessary back-and-forth: send us everything that may be useful to help you — logs, error messages, screenshots.

For support related to offer submission, please consult our tutorial:

Offer Update, Support Request

Important Notes

• The quality of support depends on the quality of the questions and information provided.

The clearer and more detailed the information, the faster and more effective the response will be.

• Support is available Monday to Friday during business hours.

Responses are guaranteed within 24 hours maximum.

• Do not send repeated follow-ups — this only delays your request and others’.

You are collectively responsible for longer delays caused by repeated messages.

• If you do not receive a response within 24 hours, check your spam folder.

Also make sure to contact us from a reliable email address, preferably from your hosting provider or domain.

• Support is free, but based on a principle of fair use. Abuse may result in your account being downgraded to lower priority, which will significantly degrade the quality of your support.

Thank you for your understanding.

Updated on: 29/09/2025