Pickup points (Mondial Relay, Colissimo, SendCloud)

When a Cdiscount / Octopia order uses pickup point delivery, the module can write the relay into your PrestaShop carrier module (labels, tracking).

If no integration is enabled, the order is imported without pickup-point data in Mondial Relay / Colissimo / SendCloud.

Prerequisites

1. Pickup delivery modes enabled in Octopia (shipping settings).
2. Those modes mapped in the module → Transportation (PrestaShop carriers).
3. Target module installed and configured (native Mondial Relay, Colissimo / So Colissimo, and/or SendCloud).

Otherwise you may get marketplace errors such as Livraison … : non paramétré (delivery mode not configured on the seller account / not mapped in Transport).

Enable integrations

Transportation → Pickup Point Integrations
(Enable the integrations you use… All options default to disabled.)

Tick only what you use, then Save.

Mondial Relay integration

• Octopia modes: PickupPointMondialRelay, ExpressPickupPointMondialRelay
• Writes the point into the native PrestaShop Mondial Relay module
• Requires Mondial Relay installed and configured

Colissimo / So Colissimo integration

• Modes: PickupPointLaPoste (and Standard / Express variants)
• Supported modules: Colissimo Flexibilité (soflexibilite, colissimo) and legacy So Colissimo (socolissimo, soliberte)

SendCloud integration

• SendCloud labels for Mondial Relay, Relais Colis, Colissimo (and supported pickup modes)
• On import: row in ps_service_points_v2
• Requires SendCloud module + API keys

1. Tick SendCloud integration
2. SendCloud API Public Key / Secret Key

(Obtain from SendCloud: Settings > Integrations > Sendcloud API > Connect)

3. Test connection
4. Save

When SendCloud is set up: When SendCloud is enabled… new Cdiscount pickup orders get their relay written to… service_points_v2 during order import.

Which integration to use?

You can combine them if your process requires it; enable only what you actually use.

Missing pickup point (SendCloud)

Orders → Fix SendCloud pickup integration (when SendCloud is enabled):

1. PrestaShop order ID or API orderId / reference
2. Retry SendCloud integration

The module fetches the order again and rewrites the relay in ps_service_points_v2.
Re-importing an order that already exists in PrestaShop can also fill a missing point.

Checklist

1. Pickup modes enabled in Octopia
2. Mapping under Transportation
3. Carrier / SendCloud module(s) OK
4. Pickup Point Integrations checkbox(es) + SendCloud keys if needed
5. Test one pickup order (import)
6. If needed: Fix SendCloud tool

Updated on: 12/10/2026