Multi-Store — Common Questions and Issues

You have been redirected to this page because you are using PrestaShop’s multi-store mode.

Please review the most common and general cases encountered with this setup.

Contexts

By using the multi-store feature, you acknowledge that you have read PrestaShop’s official multi-store documentation and that you will not contact us for support regarding context-related issues.

The context is determined by the store selector located at the top of the page:

The module works only within a single store context.

It does not work in the “All Shops” context or in shop group contexts.

Saving the module configuration in any context other than the store context may lead to malfunctions or unexpected errors.

Scheduled Tasks

Scheduled tasks (cron jobs) that are executed will restore the context that was active when the module configuration was last saved.

Therefore, after any major or structural modification (e.g., employee changes, store parameter updates, etc.),

you should open the module configuration and save it again.

Support

Before requesting support when using multi-store mode, please redo the full set of actions that led to the issue after saving the module configuration in the correct store context.

Steps to follow:

1. Save the module configuration in the appropriate store context.
2. Verify all PrestaShop parameters in this same context.
3. Reproduce the problematic operation again, always in the same context.

Most common support cases result from incorrect context handling, for example, when the user unintentionally works under the “All Shops” context.

Commercial and Legal Framework

By purchasing the module, you have agreed to the PrestaShop Addons Terms and Conditions.

Each license is valid per module and per shop.

If you are using the module on multiple stores, you must provide proof of additional license purchases to qualify for support.

Our free support operates on a fair-use principle.

Since multi-store usage generates extra workload for support, it is normal that an additional license is required when the module is used in multi-store mode.

Updated on: 29/10/2025