Importing Orders — Common Product Errors

When importing orders, you may encounter one of the following error messages:

❌ Unable to import inactive product "XXX-YYY" — Please activate this product before importing the order.

or

❌ Unable to import product unavailable for sale.

or

❌ Unable to import a product with a minimum quantity greater than 1.

Cause

The module relies on PrestaShop’s core classes to import orders.

This means it must follow PrestaShop’s standard logic, which can block an order import if the product does not meet certain conditions.

For a product to be importable, it must be:

1. Activated
2. Available for sale

Minimum Quantity

The minimum order quantity must be set to 1, as this reflects how most marketplaces operate — selling products individually (except for specific cases not covered here).

You can check this value either in the Quantities tab (1) or in the Combinations tab (2) if your product has variations.

✅ Summary:

• Make sure the product is active.
• Make sure it is available for sale.
• Make sure the minimum quantity is 1.

Once these conditions are met, the product will be successfully imported during order synchronization.

Updated on: 29/10/2025