Importing Orders — Common Product Errors

When importing orders, you may encounter one of the following error messages:

❌ Unable to import inactive product "XXX-YYY" — Please activate this product before importing the order.

or

❌ Unable to import product unavailable for sale.

or

❌ Unable to import a product with a minimum quantity greater than 1.

Cause

The module relies on PrestaShop’s core classes to import orders.

This means it must follow PrestaShop’s standard logic, which can block an order import if the product does not meet certain conditions.

For a product to be importable, it must be:

1. Activated
2. Available for sale

Minimum Quantity

The minimum order quantity must be set to 1, as this reflects how most marketplaces operate — selling products individually (except for specific cases not covered here).

You can check this value either in the Quantities tab (1) or in the Combinations tab (2) if your product has variations.

✅ Summary:

• Make sure the product is active.
• Make sure it is available for sale.
• Make sure the minimum quantity is 1.

Once these conditions are met, the product will be successfully imported during order synchronization.

Importing orders with inactive or out-of-stock products

By default, PrestaShop blocks order imports when the product is inactive or out of stock.

However, the Amazon Marketplace module allows you to force the import using advanced settings.

Step 1 – Enable Expert mode

First, you must enable the module’s Expert mode:

👉 https://doc.common-services.com/en/article/activate-expert-mode-1wa1807/

Step 2 – Access advanced import settings

1. Go to the Parameters tab of the Amazon Marketplace module
2. Scroll down the page
3. On the right side of Order import settings, click Advanced settings

> (the button will then display Quick settings, but advanced options will remain visible)

Step 3 – Enable the required options

Depending on your needs, enable the following options:

• Import orders with out-of-stock products

→ Enable Stock Zero

• Import orders with inactive products

→ Enable Uncheck product status

Result

Once these options are enabled, the module will be able to import Amazon orders even if the products are inactive or out of stock in PrestaShop.

Updated on: 07/01/2026