Articles on: Amazon Marketplace (Prestashop)

Cannot associate image with an existing product

Error in Image Feed Report


Examples of messages:


Error 20005: SKU: XXX-YYY – Cannot associate image with an existing product. More info: http://sellercentral.amazon.co.uk/gp/errorcode/20005


or


Error 20005: SKU: XXX-YYY – Images could not be associated with this SKU. This error may be resolved by fixing other product data errors. More info: http://sellercentral-europe.amazon.com/gp/errorcode/20005



Cause


On Amazon, feeds are sent sequentially but may be processed in parallel by different servers.

This means the image feed can be processed before the product feed has been fully integrated.

As a result, Amazon cannot yet find the product and returns this error.



Solution


Resend an independent image feed for these products:


  1. Go to Sending offers (synchronization).
  2. Check Send Images.
  3. Resend for the affected products.




Updated on: 11/08/2025

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