Unable to associate the carrier (XXX) to the order

While importing orders, the following message appears:

Cause

The module does not recognize the shipping method used by Amazon (e.g., "Std UK Dom").

Solution

Configure the incoming carrier mapping in the module:

1. Go to Module Configuration > Marketplace tab (e.g., "French" for Amazon France).
2. Scroll to the Carrier Mapping section.
3. In Incoming Orders, add the exact name of the carrier shown in the error message.

4. In the right column, select the corresponding PrestaShop carrier.

For full details:

https://doc.common-services.com/en/article/marketplace-configuration-157wm9f/#2-carrier-mapping

Updated on: 07/08/2025