The product has several profiles in several categories

Error message:

Why this error occurs

The module cannot determine which profile to use because:

• The product is assigned to multiple categories
• These categories are associated with different profiles in the module
• The default category of the product is not one of the categories selected in the module configuration

Example

The product is linked to several categories in PrestaShop:

Image 1:

1. The product belongs to several categories
2. Its default category is not selected in the module

In the module configuration, the Categories tab shows two categories selected — each with a different profile — and neither matches the default category:

➡️ The module cannot decide whether to use Profile 1 or Profile 2.

This profile overlap may cause export failure or incorrect data being sent to Amazon.

How to fix it

Set the product’s default category to one that:

• Is selected (checked) in the module
• Has a profile associated with it

Correct setup example:

Important note

The module does not always use PrestaShop’s default category automatically.

If the category is not selected in the module, the product may be skipped during export.

Updated on: 01/08/2025