Report
Catalog > Amazon > Report
Whatever operation is performed — synchronization (Offers tab) or product creation (Products tab) — you must generate a report.
The report provides the submission IDs as well as informational messages, warnings, and errors related to the last feed sent.
Generate the Report
Select a report, then click the View Report button in the Catalog > Amazon > Report tab.
🕒 Note: The report is not immediately available after sending. It may take a few minutes to several dozen minutes before Amazon makes it available.
Please do not contact support prematurely.
Why the Report Matters
The report is essential:
- To verify if the feed was successfully processed
- When requesting support from Common-Services
- When contacting Amazon support
Errors in Product Creation Mode
In product creation mode, the module already displays the required fields defined by Amazon within the profile, depending on the product type.
However, if all required fields were filled but the report still shows missing attributes, this may be due to:
- A specific product type
- Additional data expected by Amazon
In this case, we recommend manually adding the missing fields to the profile using the available field options in the Profiles tab.
Example Report
For Effective Support Requests
Always include:
- General information: module and PrestaShop versions, your PrestaShop Addons order number
- The generated JSON file: see how to retrieve it
- The Amazon report, as described here
📁 Tip: If you did not get the JSON file before sending the feed, you can still download the JSON file later.
Just click on the ID number in the report list to download the corresponding JSON file.
Updated on: 03/07/2025
Thank you!