Report

Catalog > Amazon > Report

Whatever operation is performed — synchronization (Offers tab) or product creation (Products tab) — you must generate a report.

The report provides the submission IDs as well as informational messages, warnings, and errors related to the last feed sent.

Generate the Report

Select a report, then click the View Report button in the Catalog > Amazon > Report tab.

🕒 Note: The report is not immediately available after sending. It may take a few minutes to several dozen minutes before Amazon makes it available.
Please do not contact support prematurely.

Why the Report Matters

The report is essential:

• To verify if the feed was successfully processed
• When requesting support from Common-Services
• When contacting Amazon support

Errors in Product Creation Mode

In product creation mode, the module already displays the required fields defined by Amazon within the profile, depending on the product type.

However, if all required fields were filled but the report still shows missing attributes, this may be due to:

• A specific product type
• Additional data expected by Amazon

In this case, we recommend manually adding the missing fields to the profile using the available field options in the Profiles tab.

Example Report

Example of Errors in the Report (creation mode)

In this case, the report indicates missing attributes and values, which must be added and filled in the profile.

For Effective Support Requests

Always include:

• General information: module and PrestaShop versions, your PrestaShop Addons order number
• The generated JSON file: see how to retrieve it
• The Amazon report, as described here (please send us a screenshot of the report or copy and paste its content directly into your support request)

Updated on: 29/08/2025