“Pending Shipment” Order Status automatically sends an email. This is not allowed by Amazon. Please configure another order status.
Message displayed in the module's Information tab:
Problem
By default, PrestaShop's "Shipped" status sends an email to the customer.
This violates Amazon's rules, so you must create a new custom order status without email notification.
Solution
1. Create a new order status
Go to Orders > Order Statuses, then click Add:
2. Configure the new status
- Uncheck the box "Send email to customer"
- Check the same options as your regular "Shipped" status
3. Assign the new status in the Amazon module
Go to the module configuration, under the Parameters tab, and select the new status:
✅ The warning message will disappear, and no store email will be sent for Amazon orders.
Updated on: 07/08/2025
Thank you!