Order Import – API processing and constraints gaps

The order import script runs automatically if all ideal conditions are met:

• Order confirmed by Amazon
• Payment approved

Common Exceptions

Some orders may not be imported immediately:

• Amazon requests ID or documentation from the customer
• FBA orders not shipped with express delivery (Amazon intentionally delays)

➡️ Conclusion: Automation does not replace manual checks. It's recommended to compare daily:

• Orders imported into PrestaShop
• Orders listed in Amazon Seller Central

About FBA Orders

• The module also imports FBA orders
• It applies a 2-day observation window, as Amazon often delays shipping for standard deliveries

Cron Job Frequency

🚫 Do not increase cron job frequency:

• It will not increase the number of imported orders
• Amazon applies API usage quotas – too many calls may result in blocked imports

Problem: Some Orders Are Missed

• API quotas prevent expanding the observation window
• Amazon processing delays may cause orders to be skipped

✅ Solution: Set up fallback cron jobs

Recommended Fallback Sessions

To recover orders that were not imported automatically:

• FBA Orders: add &recheck=1 to the import cron URL

→ Create a separate daily cron job (all versions)

• Standard Orders (non-FBA): add &doublecheck=1

→ Create a separate daily cron job (version ≥ 4.1.090)

Order Volume

• Recommended settings for 100 to 500 orders/day

Updated on: 01/08/2025