Order Import – API processing and constraints gaps

The order import script runs automatically if all ideal conditions are met:

• Order confirmed by Amazon
• Payment approved

Common Exceptions

Some orders may not be imported immediately:

• Amazon requests ID or documentation from the customer
• FBA orders not shipped with express delivery (Amazon intentionally applies a delay)

About FBA Orders

• The module also imports FBA orders
• A 2-day observation window is applied, since Amazon may delay standard shipments

Cron Job Frequency

🚫 Do not increase cron job frequency:

• It will not increase the number of imported orders
• Amazon enforces API quotas – excessive requests can block imports

Recommended frequency: every hour

Problem: Missed Orders

• API quotas prevent extending the observation window
• Amazon’s processing delays may cause some orders to be skipped

✅ Solution: configure fallback cron jobs

Recommended Fallback Sessions

To capture orders missed in the initial import:

• FBA Orders: add &recheck=1 to the import cron URL

→ Set up a separate daily cron job

• Standard Orders (non-FBA): add &doublecheck=1

→ Set up a separate daily cron job

Updated on: 10/09/2025