Order Cancelation

This feature allows the module to cancel orders in both directions:

• If a customer cancels an order on Amazon, the module cancels it in PrestaShop
• If you cancel an order in PrestaShop, the module cancels it on Amazon

How to Enable

1. Go to Modules > Amazon > Configure > Features tab
2. Enable “Order Cancelation”

3. Set the Canceled order status (make sure it doesn’t send emails)

4. The module will generate the cron URL in the Scheduled Tasks tab.

This scheduled task handles all cancelations automatically.

Cancelation Triggered by Amazon

If a customer cancels an order on Amazon:

→ The module will automatically update the status in PrestaShop.

Cancelation from PrestaShop

1. Set the order status to Canceled:

2. Select a reason (1) and click Confirm cancelation (2):

Cancelation in Progress

While the scheduled task hasn’t processed the cancelation yet, you can still revert it:

Once the cancelation is completed, the module will display this confirmation:

✅ This confirms that the order has been successfully canceled on Amazon.

Updated on: 28/08/2025