Amazon Messaging Features

The module includes a messaging system that is fully compatible with Amazon, allowing you to communicate with your customers while respecting Amazon’s strict rules (e.g., no links to your store).

Prerequisite Activation

Before using messaging features, you must activate it via:

Modules > Amazon > Configure > Features > Messaging

Available Functions

In the Messaging tab, you will find three main features:

1. Automatic invoice email
2. Seller review request (tolerated by Amazon)
3. Customer messaging (support)

You can find the messages related to these features in the Buyers – Sellers Messaging section in Amazon Seller Central by clicking the Messages icon:

Invoice by Email

• Enable the feature and set the order status that triggers the email
• A PDF invoice is automatically sent to the customer
• Email templates are provided in all languages, with no links or advertising
• You can customize the templates via FTP:

/modules/amazon/emails

• You can also attach an additional PDF (e.g., Terms & Conditions, support policy)

Seller Review Request

• Automatically sends a seller review request after a defined order status
• You can set a maximum delay after which the request won’t be sent
• Fully compliant with Amazon rules: no links, no ads

💡 Although technically against Amazon’s rules, this practice is often tolerated in practice.

Customer Messaging (Support)

PrestaShop includes a native customer messaging system:

Customers > Customer Service

• Accessible directly from each order:

• New messages trigger a notification in the PrestaShop admin bar:

Supported Scenarios

• Messages from customers without a PrestaShop account
• Conversations with registered customers
• Messages linked to imported Amazon orders

Technical Requirements

• The PHP IMAP extension must be installed on your server
• A cron task must be configured in the corresponding tab

ℹ️ The setup is guided with contextual tooltips:

Updated on: 07/07/2025