Articles on: Amazon Marketplace (Prestashop)

Import an order – Out of stock product

Sometimes, you may want to import an Amazon order for a product that is out of stock in your PrestaShop store.

No specific configuration is required in the module. The import will follow the stock management strategy defined in the product settings or in PrestaShop's global settings.

1. Check the Product Settings

Go to the product page and locate the section "When out of stock":

Product Options – Out of Stock

If "Allow orders" is selected and the product import availability conditions are met, the order will be imported.

2. Check PrestaShop Global Configuration

If the product uses the default setting, PrestaShop will apply the global configuration defined in:

Preferences > Products > Allow ordering of out-of-stock products

Make sure this option is enabled:

Product Preferences – Allow Orders

3. Diagnostic Tip

If the order still won't import:

Try placing an order for the same product on your PrestaShop front office
This often reveals the problem more clearly

Updated on: 28/07/2025

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