Generate JSON and Report for Support

For any support request to Amazon or Common-Services, it is essential to provide the generated JSON file and the report. Here are the steps to retrieve them.

1. Clear the Queue

Go to Modules > Amazon > Tools.

If there are products pending, they will be listed.

➡️ Select all rows and click Delete.

2. Prepare the Product

Go to the product sheet concerned by the issue.

The product must be eligible.

➡️ Select the item in the module depending on the situation:

• If the issue is about product creation, check Create
• If the issue is about stock or price, check Update

3. Generate the JSON

Go to Catalog > Amazon > Synchronization (or Creation, depending on the case).

➡️ Check Display JSON.

Click Send (this will not send anything to Amazon, it's a simulation).

You will see:

• ✅ A green box with the log
• 📄 A gray box with the generated JSON file

➡️ Copy the entire JSON content and paste it into a text file using a text editor (e.g. Notepad), then save the file.

4. Send the Feed

Uncheck Display JSON, then click Send again.

⚠️ This time, the feed will be actually submitted to Amazon.

5. Check the Report

Then check the Amazon report to verify the feed status.

📄 Follow this documentation:

👉 View the report

✅ In summary, provide to support:

• The generated JSON file
• The Amazon report

Updated on: 02/07/2025