Articles on: Amazon Marketplace (Prestashop)

Generate JSON

Generate JSON and Report for Support

For any support request to Amazon or Common-Services, it is essential to provide the generated JSON file and the report. Here are the steps to retrieve them.

1. Clear the Queue

Go to Modules > Amazon > Tools.

If there are products pending, they will be listed.

➡️ Select all rows and click Delete.

Clear the queue

2. Prepare the Product

Go to the product sheet concerned by the issue.

The product must be eligible.

➡️ Select the item in the module depending on the situation:

If the issue is about product creation, check Create
If the issue is about stock or price, check Update

3. Send the Feed

Click Verify to ensure the product is correctly displayed, then click Send to Amazon.

Send feed

4. Check the Report

Then check the Amazon report to confirm how the feed was processed.

📄 Follow this documentation:

👉 View the report

5. Download the JSON File

Click on the report ID number in the report list to download the corresponding JSON file.

Download JSON file

✅ In summary, provide to support:

The generated JSON file
The Amazon report

Updated on: 29/08/2025

Was this article helpful?

Thank you!