FastCGI

Some hosting providers use FastCGI, others use mod_php.

PrestaShop officially recommends mod_php, which is what our modules are built and tested for.

Why you’re seeing this

You’ve been redirected here because your hosting uses FastCGI.

Our modules:

• Are designed to run on mod_php
• Provide diagnostics and support only for environments based on mod_php
• Are not compatible or supported on FastCGI-based hosting

Common problems with FastCGI

Some PHP settings (from php.ini) are overridden under FastCGI.

For example:

• FcgidBusyTimeout (default: 300) takes priority over max_execution_time
• This often causes script interruptions and AJAX errors

What you should do

If you're using FastCGI, please pass the following information to your technical provider:

• PrestaShop’s recommended hosting:

https://www.prestashop.com/en/ecommerce-hosting

• Recommended PHP settings:

https://www.prestashop.com/blog/en/php-ini-file/

• FastCGI configuration reference:

https://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html

• Our PHP limitations and recommendations:

https://doc.common-services.com/en/article/php-configuration-limitations-kbuox6/

📝 Note: The FastCGI parameters are quite old (2013), so you may need to increase values based on your use case.

No support for FastCGI environments

We do not provide technical support for issues related to FastCGI hosting.

If you experience problems in such environments, we strongly recommend switching to mod_php to ensure compatibility and receive full support.

Updated on: 04/08/2025