Contact
Before contacting support, please read the documentation.
We understand it's frustrating to be told to "read the docs", but most answers are already there — and it saves time for everyone.
The module exists since 2011. Most issues are known and listed in the frequent issues section or our internal knowledge base.
How to contact support
Email: support.amazon@common-services.com
You can also use the chat icon on the bottom-right of this page.
Required information
Please include the following in your request:
- Module version
- PrestaShop version
- PrestaShop Addons Order ID
- Other useful details:
- Logs
- Screenshots
- Error messages
- The JSON feed
- Amazon report
The more complete and clear your request, the faster and better our support can help you.
Response time
- Support is available Monday to Friday during business hours
- You will get a reply within 24 hours maximum
⛔ Please do not send multiple follow-ups — this delays your request and others.
You are collectively responsible for longer delays caused by repeated messages.
No reply?
- Check your spam/junk folder
- Use a reliable email address (e.g. from your hosting provider or domain)
Fair usage
If abused, we may lower your priority and responses could take longer.
Thank you for your understanding and cooperation.
Updated on: 18/07/2025
Thank you!