Blank Page
Blank Page When Accessing the Module
- Clicking on a module tab displays a blank page.
- After installing the module, clicking Configure displays a blank page or a truncated back-office page.
Cause
A PHP error may be causing the issue.
By default, PrestaShop hides such errors, which is why you see a blank screen.
Solution
- Enable debug mode temporarily to display the error.
- Official tutorial: Internal Server Error – Explained and Solved
- Reproduce the action that triggers the blank page.
- Copy the error message displayed.
- Send the error message to our support team for analysis.
Note: Disable debug mode after troubleshooting to prevent exposing sensitive information.
Updated on: 12/08/2025
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