Warning: "Be careful, your shop is in maintenance mode" - Amazon Marketplace Plus

When accessing the information page of the Amazon Marketplace Plus module, you may encounter the following diagnostic warning message:

Be careful, your shop is in maintenance mode, the module might not work in that mode

Why Does This Warning Occur?

When PrestaShop is placed in maintenance mode, your public storefront is disabled to visitors. However, this mode also blocks or redirects external background requests to your maintenance page landing screen.

If left unconfigured, the module will be unable to process background communication with Amazon, causing critical automated processes like order imports and inventory updates to fail.

How to Resolve the Warning

Depending on whether your store is still under development or ready to go live, you can resolve this warning using one of the following methods:

Method 1: Add Your IPs to the Maintenance Whitelist (Recommended during setup)

If you must keep your store hidden from public customers but still want the Amazon module to synchronize and test normally, you need to whitelist your IP addresses:

1. In your PrestaShop back office, navigate to Shop Parameters > General and click on the Maintenance tab.
2. Click the Add my IP button so your current computer retains access.
3. In the Maintenance IP field, add your server's IP address (separated by a comma) to allow internal cron tasks to bypass the maintenance block.
4. Save your changes.

Method 2: Turn Off Maintenance Mode (For live stores)

If your store configuration is finished and you are ready to receive public traffic, simply disable maintenance mode entirely:

1. Navigate to Shop Parameters > General and select the Maintenance tab.
2. Switch the Enable shop toggle to Yes.
3. Save your changes. The warning within the module dashboard will disappear.

Updated on: 04/06/2026