Error: Unable to import an order of an inactive or unavailable product - Amazon Marketplace Plus

You import your orders and you get an error message like this one

or

or

The module is based on PrestaShop classes (the core of PrestaShop) to proceed with importing orders, forcing to stick to PrestaShop operating principles that will prevent importing a product in an order in some cases;

To be “importable” the product must be activated (1) and available for sale (2):

Also, the minimum quantity must be equal to 1 because it corresponds to the regular functioning of marketplaces that sell products at retail (some exceptions apply, which is not the subject here).

You will check either in Quantity tab (1) or in Variation tab (2) whether the product is provided, and that the orderable quantity is equal to 1:

Updated on: 03/02/2026