> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Valid Tracking Rate warning

(CS Amazon Sync)

This is a topic well documented by Amazon; https://sellercentral.amazon.com/gp/help/external/G201817070?language=en_US

For a good consumer experience, it is required to send a valid tracking number with the corresponding carrier name.

Here is what would happen if this is not the case;

![](https://storage.crisp.chat/users/helpdesk/website/3fa8ee645cd13200/image_11hgn55.png)

In the Help Center, in the App > Help > FAQ, you will find a topic "How to well configure Shipping Rules"

Just follow it and ensure that your rules are well configured.