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# The "Pending Shipment" order status automatically sends an email. This is not allowed by Amazon. Please configure another order status.

Message displayed in the module's Information tab:

||| The "Pending Shipment" order status automatically sends an email. This is not allowed by Amazon. Please configure another order status.

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## Problem

By default, PrestaShop's **"Shipped"** status sends an email to the customer.  
This violates Amazon's rules, so you must create a new **custom order status without email notification**.

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## Solution

### 1. Create a new order status

Go to **Orders > Order Statuses**, then click **Add**:

![Add a new status](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1ruwo6v.jpg)

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### 2. Configure the new status

* **Uncheck** the box "Send email to customer"
* **Check** the same options as your regular "Shipped" status

![Status settings](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1yiw59f.png)

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### 3. Assign the new status in the Amazon module

Go to the module configuration, under the **Parameters** tab, and select the new status:

![Select the new status](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_9pum59.jpg)

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✅ The warning message will disappear, and no store email will be sent for Amazon orders.