> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Synchronising the Order Statuses - Amazon Marketplace Plus

Once the orders are **imported** and **shipped**, the module must notify Amazon of the **status update** and **tracking number**.  
Amazon will then notify the customer.

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## Automated Process

This process can be automated using a [scheduled task](https://doc.common-services.com/en/article/scheduled-tasks-amazon-marketplace-plus-1j9uidk/) (cron job).

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## What to Check

### 1. Module Configuration

* Make sure you have defined a **"shippe**d\*\*/expedited" status\*\* in the **Parameters** tab of the module:

  ![PrestaShop Amazon Marketplace Orders statuses](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot8_1xjefb9.jpg)

* Set up your [scheduled tasks](https://doc.common-services.com/en/article/scheduled-tasks-amazon-marketplace-plus-1j9uidk/)

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### 2. Order Verification

* The **status** matches the one you defined as "shipped"
* A **tracking number** is provided

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### 3. Carrier Mapping (Outgoing Orders)

* Ensure the carrier used to ship the order is properly mapped for each targeted marketplace:
1. Go to the relevant marketplace tab in the module (e.g., **UK**, **France**, **Spain**, **Italy, Germany**).
2. Scroll down to the **Outgoing Orders** section.
3. Locate your PrestaShop carrier and select the corresponding **Amazon Carrier** from the dropdown menu.
4. Click **Save** at the bottom of the page.

> **Note:** If a carrier is missing or unmapped in the Outgoing Orders section, the synchronization cron will fail to update Amazon and display a diagnostic warning (e.g., Carrier not found, please configure mappings for: GLS (en)).

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## Test the Process

You can test the script manually.  
👉 Follow the **Test** section on the [Scheduled Tasks page](https://doc.common-services.com/en/article/scheduled-tasks-amazon-marketplace-plus-1j9uidk/)

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## Third-Party Integrations

If you use external software (e.g. **Expeditor**), make sure your **technical provider** ensures correct integration with the module.