> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support/warranty limits

## Access to support and module updates

Support and module updates require an active **Business Care** subscription, or:  
[Cdiscount Marketplace – One year support and updates](https://store.common-services.com/en/home/cdiscount-marketplace-one-year-support-44.html)

See also: [Support CDiscount](https://doc.common-services.com/en/article/support-cdiscount-3q3l4m/)

## Support Limitations

* We are not responsible for configuration issues related to the **quantitative aspects** of the shop (product quantity, images, categories, etc.).
* Updates of **PrestaShop versions** are excluded from support.
* Changes of **server, hosting provider, or PHP version** are excluded from support.
* Any **modification of the module** automatically revokes support.
* Support will not be provided in the case of **multiple deployments** or a **major catalog restructuring**.

## Warranty Limitations

* We can provide you with a list of recommended hosting providers, or you can choose any host recommended by PrestaShop.  
  If your host is not one of these, **no guarantee of proper operation** can be applied.
* In cases of **abuse, suspension, revocation, or termination** of contract by the marketplace, we cannot be held responsible, and no guarantee or compensation can be claimed.
* The delivered software is deemed functional on a **default PrestaShop installation**, as originally provided.  
  If the installation or module has been **modified by anyone**, the warranty and support are automatically transferred to that party.