> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support - Spartoo (Shopify)

### Free Support Request
Our support is available Monday to Friday, 9am to 12am (Midnight) Paris time. If we are unavailable, please provide your email address and ask your question; we will respond as soon as possible!

**How to contact us:**
You can start a live session by clicking the **"Chat with us"** button or by using the chat widget option located in the bottom right corner of your screen. Our AI assistant is here to answer questions quickly and can connect you with a human agent if needed.

**Please provide us with:**
* A detailed description of the problem
* Key information link to the issue (example: order ID with error, ...)
* Screenshot if necessary
* Your shop URL