> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support CDiscount

Before contacting support, please make sure you have read the documentation.  
Most issues are already covered in the **frequent issues** category or our internal knowledge base.

## Access to support and module updates

**Support** and **module updates** require either:

* an active **Business Care** subscription, **or**
* the support/updates product: [Cdiscount Marketplace – One year support and updates](https://store.common-services.com/en/home/cdiscount-marketplace-one-year-support-44.html)

Without one of these, we cannot process support requests or provide module updates.

## How to contact us

* **Chat**: use the chat widget (bottom right) on the documentation, on [common-services.com](https://common-services.com/support/), or from the module back office when available
* **Email**: support.cdiscount@common-services.com

Support is available **Monday to Friday during business hours**. Responses are usually within **24 business hours**.

## Information to include

Please always include:

1. **Module version**  
   ![PrestaShop CDiscount module version](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-cdiscount-version-d_1dcobdt.png)

2. **PrestaShop version**  
   ![PrestaShop CDiscount PrestaShop version](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-cdiscount-version-p_19wir5v.png)

3. **PrestaShop Addons order number** (or your Common-Services / Business Care purchase reference)  
   ![PrestaShop CDiscount order number](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-cdiscount-numero-de_1yvnfsj.png)

If the module is malfunctioning, also attach a screenshot of the **Information** tab in the module configuration.

Send everything useful: logs, error messages, screenshots. The clearer the information, the faster we can help.

For offer submission issues, follow:  
[Update Offers – Support Request](https://doc.common-services.com/en/article/update-offers-support-request-1fdssvn/)

## Good practices

* Do **not** send repeated follow-ups too early — this delays everyone
* If you get no reply within 24 business hours, check spam and write from a reliable email address
* Use support reasonably

Thank you for your understanding.