> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support - Amazon Marketplace Plus

Before contacting support, please read the documentation.  
We understand it's frustrating to be told to "read the docs", but most answers are already there — and it saves time for everyone.

The module exists since 2011. Most issues are known and listed in the **frequent issues** section or our internal knowledge base.

||| Please also read: https://doc.common-services.com/en/article/support-and-warranty-limits-amazon-marketplace-plus-14q823f/

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## How to contact support

**Email**: [support.amazon@common-services.com](mailto:support.amazon@common-services.com)

You can also use the **chat icon** on the bottom-right of this page.

|| If you open a chat and we reply while you’re away, you’ll automatically receive our response by email.

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## Required information

Please include the following in your request:

1. **Module version**  
   ![Module version](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1sre97l.png)

2. **PrestaShop version**  
   ![PrestaShop version](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_16b4e65.png)

3. **PrestaShop Addons Order ID**  
   ![Order ID](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_kr0045.png)

4. **Other useful details**:
* Logs
* Screenshots
* Error messages
* [The JSON feed](https://doc.common-services.com/en/article/generate-the-json-file-amazon-marketplace-plus-1au8fym/)
* [Amazon report](https://doc.common-services.com/en/article/generating-the-report-amazon-marketplace-plus-ql3ave/)

> The more complete and clear your request, the faster and better our support can help you.

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## Response time

* Support is available **Monday to Friday during business hours**
* You will get a reply within **24 hours maximum**

> ⛔ **Please do not send multiple follow-ups** — this delays your request and others.  
> You are collectively responsible for longer delays caused by repeated messages.

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## No reply?

* Check your **spam/junk folder**
* Use a reliable email address (e.g. from your hosting provider or domain)

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## Fair usage
  
If abused, we may lower your priority and responses could take longer.

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Thank you for your understanding and cooperation.