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# Stock or price did not update on Spartoo - Spartoo (Shopify)

Feed.biz only changes what Spartoo shows when a product run actually sends that product. If stock or price looks stuck, check these in order.

## 1. Did a run happen?

* Red banner **Your Shopify subscription has expired.** → tasks are paused. See [Your Shopify subscription has expired](https://doc.common-services.com/en/article/your-shopify-subscription-has-expired-spartoo-shopify-uirnk6/).
* **Settings > Scheduler**: **Send products to Spartoo** must be on.
* Open [Reports](https://doc.common-services.com/en/article/reports-spartoo-shopify-g8hghx/). If there is no recent **PRODUCTS** line, nothing was sent.

## 2. Was this product in the feed?

On **Products**, check **Sync**.

* **No** → no category rule places it. Fix [Categories](https://doc.common-services.com/en/article/categories-spartoo-shopify-1dw3jql/).
* Exclusion match → it was not sent. See [Exclusions](https://doc.common-services.com/en/article/filters-spartoo-shopify-113hwxp/) and the report warning **matches an exclusion rule**.

Under **General Settings**:

* **Only recently updated** → unchanged products are skipped. Switch to **All active products** for a full refresh, or edit the product so it enters the lookback window.
* **Export only products in stock** → out-of-stock variants are skipped (report: **is not in stock**).

## 3. Stock still wrong

| Check | Where |
| ---- | ---- |
| Shopify stock was updated, but catalogue not re-read | **Request a catalogue sync** on Authentication, or wait for the scheduled read |
| **Force stock** on the product | Sends **999** every time — Product Options |
| **Disable** on the product | Sends **0** every time — Product Options |
| Mapping / build errors | **Reports** → **View Report** |

**Disable** and exclusions do not delete the Spartoo listing; they only change what is sent (or stop sending).

## 4. Price still wrong

| Check | Where |
| ---- | ---- |
| **Shop currency** | General Settings — wrong currency sends wrong prices |
| **Override price** | Product Options — replaces the shop price before conversion |
| Price rules | [Pricing > Prices](https://doc.common-services.com/en/article/price-rule-spartoo-shopify-16s2qx2/) |
| Discounts | **Apply discounts** + [Pricing > Discounts](https://doc.common-services.com/en/article/pricing-discount-spartoo-shopify-1frc10s/) (**Shop discount** vs **Compare-at price**) |
| **Overwrite products already on Spartoo** | General Settings — when off, Spartoo may keep older product data for some fields; turn on if you need a full overwrite of products already there |

## 5. Confirm on the next run

1. Fix the setting or mapping.
2. Let **Send products to Spartoo** run, or use **Export selected**.
3. In **Reports**, open **View Report** for that SKU.
4. If you need the file Spartoo received, use **Download feed** while the row is still there (kept a few days).