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# SSL Issues - Disable SSL Verification - Amazon Marketplace Plus

You may encounter one of the following error messages:

* `Cannot ping Amazon, please provide this URL to technical support`
* `Warning: file_get_contents(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL`
* `curl: (60) SSL certificate: unable to get local issuer certificate`

These errors are usually caused by missing or misconfigured SSL certificates on your server.

### How to check and bypass temporarily

1. Activate [Expert Mode](https://doc.common-services.com/en/article/activate-the-expert-mode-amazon-marketplace-plus-ux677a/)

2. Go to the module's **Advanced Settings**:

   ![Advanced settings](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_33ansy.png)

3. Check the **“Disable SSL Verification”** option:

   ![Disable SSL Verification](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1cku2kf.png)

If the module starts working again, this confirms an SSL issue. Contact your hosting provider and ask them to audit the server’s SSL settings.

The module requires a secure connection to Amazon using trusted **Root Certificates**.

More details: [Root certificate – Wikipedia](https://en.wikipedia.org/wiki/Root_certificate)

Once your host fixes the configuration, uncheck **“Disable SSL Verification”** to restore secure communication.