> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Shipping: Not configured

In the offer integration report, you may see an error like:

> Livraison XX: Non paramétré – Vous devez paramétrer le mode « XXX » dans votre interface vendeur Rubrique « Mes paramètres expédition » avant de saisir les données du fichier

*(Marketplace message; exact wording may vary on Cdiscount / Octopia.)*

In the seller interface, shipping modes are enabled:

![PrestaShop CDiscount shipping modes](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-cdiscount-modes-de-_1ld6jt.png)

Example: Mondial Relay checked on the seller side → that mode must also be configured in the module **Transport** tab.

**Modes enabled on the seller account and the module Transport configuration must match.**

Configure correctly: [Transport](https://doc.common-services.com/en/article/transport-8zs4jw/)

Then resend offers as **Full Package** (Light mode does not send shipping fees).