> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Product Creation – Support Request

If you have a problem with **product creation** and need support, follow these steps before contacting [Support CDiscount](https://doc.common-services.com/en/article/support-cdiscount-3q3l4m/).

### Check profiles and models

- Each **profile** must be complete (red asterisks = required fields)
- Each profile must be linked to a **model** (Model selector)
- Each model must have its Cdiscount category (levels 1, 2, 3) and required fields filled
- Fill **Gender / Audience** fields when required
- If you use combinations, see [Combinations export](https://doc.common-services.com/en/article/combinations-export-15vrtzg/)
- If you do **not** use combinations, do **not** fill combination fields
- **Categories:** confirm they are checked and a profile is selected — [Selecting the Categories](https://doc.common-services.com/en/article/selecting-the-categories-1xgnt6j/)

Also: [Configure a profile](https://doc.common-services.com/en/article/configure-a-profile-cdiscount-7a8okp/) · [Configure a model](https://doc.common-services.com/en/article/configure-a-model-cdiscount-1h6nbx0/)

### File export

Export from **Catalog → Cdiscount → Product Integration**  
(see [Export : Products creation](https://doc.common-services.com/en/article/export-products-creation-10lmyhm/)).

Check **Only Active Products** and **Only Products In Stock**, and choose a **Date Range** (product creation date to export a subset, or the default range).

If you get an error (red message), use **Limit** to check whether it is a PHP server limit. The module will then export a limited number of products.

Follow every point in the product creation tutorial.

As soon as the issue appears, send a **full-page screenshot** (no crop — include the browser window).

If the problem is at **send** time (file rejected by Cdiscount), retry with **only one category** selected.

Send us: the generated **XML** (or **Zip**), plus screenshots of the export and the send. The more detail you provide, the faster support can help.

If the file was successfully sent to Cdiscount, attach the **product** integration report (Cdiscount / Octopia back office):

![PrestaShop CDiscount product integration report](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-cdiscount-backoffic_16xk90q.png)

Do **not** confuse the **product** integration report with the **offer** integration report — they are two different menus / feeds.