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> Use this file to discover available pages before exploring further.
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# Messaging system - Amazon Marketplace Plus

The module includes a messaging system that is fully compatible with Amazon, allowing you to communicate with your customers while respecting Amazon’s strict rules (e.g., no links to your store).

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## Prerequisite Activation

Before using messaging features, you must activate it via:  
**Modules > Amazon > Configure > Features > Messaging**

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## Available Functions

In the **Messaging** tab, you will find three main features:

1. **Automatic invoice email**
2. **Seller review request** (tolerated by Amazon)
3. **Customer messaging (support)**

You can find the messages related to these features in the **Buyers – Sellers Messaging** section in Amazon Seller Central by clicking the **Messages** icon:

![PrestaShop Amazon Marketplace Amazon messages](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot1472_x7kfu7.jpg)

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## Invoice by Email

![PrestaShop Amazon Marketplace invoice by email](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_fd3a2o.png)

* Enable the feature and set the **order status** that triggers the email
* A PDF invoice is automatically sent to the customer
* Email templates are provided in all languages, with **no links or advertising**
* You can customize the templates via FTP:  
  `/modules/amazon/emails`
* You can also attach an additional PDF (e.g., Terms & Conditions, support policy)

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## Seller Review Request

![PrestaShop Amazon Marketplace seller review incentive](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1uc85b3.png)

* Automatically sends a seller review request after a defined **order status**
* You can set a **maximum delay** after which the request won’t be sent
* Fully compliant with Amazon rules: **no links, no ads**

💡 Although technically against Amazon’s rules, this practice is often **tolerated** in practice.

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## Customer Messaging (Support)

PrestaShop includes a native customer messaging system:  
**Customers > Customer Service**

![PrestaShop Amazon Marketplace customer service](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_zu3y0g.png)

* Accessible directly from each order:

  ![PrestaShop Amazon Marketplace messages link in orders page](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_19fww2m.png)

* New messages trigger a notification in the PrestaShop admin bar:

  ![PrestaShop Amazon Marketplace notification](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1u07kee.png)

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## Supported Scenarios

* Messages from customers **without a PrestaShop account**
* Conversations with **registered customers**
* Messages linked to **imported Amazon orders**

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## Technical Requirements

* The **PHP IMAP** extension must be installed on your server
* A **cron task** must be configured in the corresponding tab

ℹ️ The setup is guided with contextual **tooltips**:

![PrestaShop Amazon Marketplace tooltips](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1j6e8o9.png)