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# How to Import Orders When Amazon SKUs Differ from PrestaShop References - Amazon Marketplace Plus

This guide explains how to correctly **import Amazon orders when the Amazon SKU does not match the PrestaShop product reference**, using the advanced import options of the Amazon Marketplace module.

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## Step 1 – Activate Expert Mode

To access advanced import options, you must first enable **Expert Mode**.

📚 Documentation:  
https://doc.common-services.com/en/article/activate-the-expert-mode-amazon-marketplace-plus-ux677a/

---

## Step 2 – Enable “Import By Override SKU”

1. Go to the **Parameters** tab of the Amazon Marketplace module.
2. In the **Order import configuration** section, click **Advanced Settings**  
   (the button label will change to *Quick Settings*, but advanced parameters will remain visible).


![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot2206_11ta0ve.jpg)

![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot2207_20a6sm.jpg)

3. Scroll down and **enable the option**:  
   **Import By Override SKU**

![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot2192_1naxjna.jpg)


### What this option does

When **Import By Override SKU** is enabled, the module will:
* Use the **Override SKU** field defined on the product
* Import orders even if the Amazon SKU does **not** match the PrestaShop Reference/SKU

This option is required when Amazon SKUs differ from your PrestaShop references.

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## Step 3 – Define the Amazon SKU in the Product Sheet Extension

For each affected product:

1. Open the product in PrestaShop.
2. Go to Modules > Amazon > Configure.
3. Locate the field **Override SKU**.
4. Enter the **exact Amazon SKU** used for this product.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot2194_1gvs360.jpg)


📚 Documentation:  
https://doc.common-services.com/en/article/product-sheet-extension-amazon-marketplace-plus-1rrc4dg/

Once saved, the module will use this value to correctly match and import Amazon orders.

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## Alternative Option – Import By ID

Instead of **Import By Override SKU**, you may enable the option:

**Import By ID** (located just above Import By Override SKU).

![Import by ID](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot2193_1skc2m8.jpg)
### How Import By ID works

* The module uses the **PrestaShop product ID and combination ID**
* Orders are imported **only if the Amazon SKU exactly matches the PrestaShop product ID**

⚠️ **Important limitation:**  
This method only works if your Amazon SKUs are explicitly built using PrestaShop IDs.  
If this is not the case, you must use **Import By Override SKU** instead.