> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Generating the Report - Amazon Marketplace Plus

## Catalog > Amazon > Report

Whatever operation is performed — **synchronization** (Offers tab) or **product creation** (Products tab) — you must **generate a report**.  
The report provides the **submission IDs** as well as **informational messages**, **warnings**, and **errors** related to the last feed sent.

---

## Generate the Report

Select a report, then click the **View Report** button in the **Catalog > Amazon > Report** tab.

||| To select a report: do not click on the Report ID number; instead click next to it. The line will become green, then scroll down to click "View report". 

|| If you click on the Report ID number: this downloads the feed content file (contains the data sent to Amazon), also known as the [JSON file](https://doc.common-services.com/en/article/generate-the-json-file-amazon-marketplace-plus-1au8fym/).  

![PrestaShop Amazon Marketplace view report](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_k23ssl.jpg)

> 🕒 *Note*: The report is not immediately available after sending. It may take a few minutes to several dozen minutes before Amazon makes it available.  
> Please do not contact support prematurely.

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## Why the Report Matters

The report is **essential**:

* To **verify if the feed was successfully processed**
* When **requesting support** from Common-Services
* When **contacting Amazon support**

---

## Errors in Product Creation Mode

In **product creation mode**, when you fill in the profile for the first time, the module already displays **a few required fields defined by Amazon** within the profile.

However, after sending the product feed, Amazon will ask for **additional required fields** in the report, depending on the specific products. Please see examples of such errors below.

It is then required to **manually add the missing fields** to the profile using the available field options in the **Profiles** tab.

![Optional field options](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot1434_ex69rb.jpg)

---

## Example Report

![PrestaShop Amazon Marketplace example report](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot1432_1tonvkq.jpg)

---

## Example of Errors in the Report (creation mode)

![Errors](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot1948_di125w.jpg)

In this case, the report indicates missing attributes and values, which must be added and filled in the profile.

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## Attention: Possible Rejection After Processing

Even if the report shows **no errors**, Amazon may still **reject your products after processing**.  
In this case, they will **not appear in your Amazon inventory**.

👉 To check:  
Go to Amazon Seller Central, on the page **Fix your products**:  
[https://sellercentral.amazon.co.uk/fixyourproducts?ref_=myi_ia_vl_myi](https://sellercentral.amazon.co.uk/fixyourproducts?ref_=myi_ia_vl_myi)

On the left-hand side, select **Incomplete listings**.  
Look for the products you tried to add and review the error messages.

||| Common error: For many brands, Amazon applies a restriction. You must request approval by providing invoices, images, or other documents required by Amazon.

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## For Effective Support Requests

Always include:

* **General information**: module and PrestaShop versions, your PrestaShop Addons order number
* The **generated JSON file**: [see how to retrieve it](https://doc.common-services.com/en/article/generate-the-json-file-amazon-marketplace-plus-1au8fym/)
* The **Amazon report**, as described here (please **send us a screenshot** of the report or **copy and paste its content** directly into your support request)