> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Generate the JSON file - Amazon Marketplace Plus

## Generate JSON and Report for Support 

For any support request to Amazon or Common-Services, it is essential to provide the **generated JSON file** and the **report**. Here are the steps to retrieve them.

---

## 1. Clear the Queue

Go to **Modules > Amazon > Tools**.

If there are products pending, they will be listed.  
➡️ **Select all rows** and click **Delete**.

![Clear the queue](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot1412_br5nfv.jpg)

---

## 2. Prepare the Product

Go to the **product sheet concerned** by the issue.  
The product must be [eligible](https://doc.common-services.com/en/article/eligible-products-for-export-or-synchronization-amazon-marketplace-plus-180uova/).

➡️ [Select the item in the module](https://doc.common-services.com/en/article/selecting-products-amazon-marketplace-plus-63kwn2/) depending on the situation:

* If the issue is about **product creation**, check **Create**  
* If the issue is about **stock or price**, check **Update**

---

## 3. Send the Feed

Click **Verify** to ensure the product is correctly displayed, then click **Send to Amazon**.  

![Send feed](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot77_1o0u292.jpg)

---

## 4. Check the Report

Then check the Amazon report to confirm how the feed was processed.

📄 Follow this documentation:  
👉 [View the report](https://doc.common-services.com/en/article/generating-the-report-amazon-marketplace-plus-ql3ave/)

---

## 5. Download the JSON File

Click on the **report ID number** in the report list to download the corresponding JSON file.

![Download JSON file](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot73_1ufh1q0.jpg)

---

✅ **In summary, provide to support:**

* The **generated JSON file**  
* The **Amazon report**